cant install iTunes on windows7

Question

cant install iTunes on windows7

Hello all,

recently acquired an iPod touch 4th generation and having trouble installing iTunes.

I have a windows7 32bit. Tried a few things and keep getting different error msgs.

The last place I tried to download from was hippofile, http://filehippo.com/download_itunes_32/tech/ where it started to install it and then stopped and said I needed windows7 or newer to install the program... which I have triple checked that I do in fact have.

What do I do? Im frustrated at my first apple product already :/

Thanks in advance! Lana.

iPod touch, Windows 7

Posted on Aug 19, 2015 1:27 PM

Reply

Answer 1

chuck_3rd

Community Specialist

Aug 20, 2015 1:30 PM in response to lanafromnorwich

Hello Lana,

Thanks for using Apple Support Communities.

If you need to download iTunes, then simply download it from our iTunes Downloads page linked below.

Apple - iTunes - Download iTunes Now

Take care.

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Answer 2

Aug 20, 2015 2:21 PM in response to chuck_3rd

Hi Alex,

tried that download a few times. Most of them time it wouldn't download properly, so I changed the file type it was automatically saved as from 'binary' to 'all files'. When I did that the files downloads. Then I open the installer and the error msg comes up - iTunes requires that your computer is running windows7 or newer. I am running windows 7! Whats the answer??

Thanks! Lana

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Answer 3

AppleJoe

Community Manager

Aug 20, 2015 2:52 PM in response to lanafromnorwich

Hi Lana,

I don't know exactly what you mean about iTunes not downloading properly. Did you get any error messages? Try following the steps in the article below for help with troubleshooting iTunes installation on a Windows PC.

If you can't install or update iTunes for Windows - Apple Support

Have a good one.

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Answer 4

Aug 21, 2015 12:02 AM in response to AppleJoe

Hi Joe,

Yes the error msg when I download the file says "iTunes requires that your computer is running windows7 or newer". I followed the link that you pasted for me, and I did have a lot of updates to install as I just had my computer repaired, but this didnt help. Post-updates I tried to install it again and the same error msg came up.

Thanks for your help,

Lana.

Reply

Answer 5

chuck_3rd

Community Specialist

Aug 21, 2015 6:01 AM in response to lanafromnorwich

Hi Lana,

Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

Take care.

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Answer 6

Aug 23, 2015 2:20 AM in response to chuck_3rd

Hi Alex,

thanks for the suggestion but it will cost me 25 pounds to do that as my ipod isnt covered under the free advice.

Any other suggestions?!

It just keeps telling me that iTunes requires windows 7 or newer to install. But I do have windows 7!

Lana.

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