-
All replies
-
Helpful answers
-
Aug 21, 2015 2:52 PM in response to johnfromminnetonkaby pedro d,Hello there, johnfromminnetonka.
It sounds like you're trying to setup your new iPhone 6 from an iTunes backup of your previous iPhone 4s and would like it to include photos. iTunes backups do not include photos but are included in iCloud backups. To understand in more detail the differences between the two types of backup, the following Knowledge Base article provides some great information:
About backups in iCloud and iTunes - Apple Support
To get those photos synced over to the new iPhone, you will find some great step-by-step here:
Transfer content from an iPhone, iPad, or iPod touch to a new device - Apple Support
Use iCloud Backup
Follow these steps for iCloud Backup if both your devices use iOS 5 or later and you have an iCloud account. If not, please follow the iTunes steps below.
You can use iCloud Backup to back up your previous device and then restore the backup to a new device. Your saved messages, email accounts, photos, notes, and other personal settings will be transferred to your new device.
See more about iCloud Backup.
Turn on iCloud Backup
Start by backing up your old device to iCloud:
- Go to Settings > iCloud > Storage & Backup.
- Turn on iCloud Backup.
You may want to connect to power and turn Wi-Fi on.
Back up now
iCloud backs up your device once a day. To back up your device before you transfer content:
- Go to Settings > iCloud > Storage & Backup.
- Tap Back Up Now.
- Wait until the backup finishes. How long it will take depends on how big the backup is and how fast your Internet connection is.
Set up your new device
When the backup of your old device is finished, turn on your new device. Follow the setup assistant, which will ask you to choose these things:
- Your language and country
- Whether to enable Location Services
- A Wi-Fi network
If you've already set up your device, you can reset it so that you can go through the iOS Setup Assistant again and restore from your backup. Tap Settings > General > Reset > Erase All Content and Settings. Do this only if you already have a backup.
Restore from iCloud Backup
When you're asked to set up:
- Choose Restore from iCloud Backup.
- Tap next.
- Enter your Apple ID and password.
Choose the backup
Choose the backup of your old device and tap Restore. Wait until the device finishes restoring from the backup.
How long it will take depends on how big the backup is and how fast your Internet connection is.
Sync other content from iTunes
When the restore finishes, your device will restart. You should connect the device to iTunes to sync data that isn't in the backup (such as music, videos, or apps that you didn't purchase from the iTunes Store or the App Store ). To change the type of content that syncs, click the syncing tabs in iTunes.
Enter your passwords
When you're restoring an iCloud backup to a new device, you'll need to enter your password for your Apple ID, email and other accounts, and voicemail. If you've forgotten your voicemail password, contact your carrier.
Thanks for participating on Apple Support Communities.
Kind Regards.




