Mission Control not working on Mac OS 10.10.4 recent upgrades
Hi: after having updated to Mac OS 10.10.4 Mission Control is not working. Any updates on how to fix it?
Thanks
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12 replies
Not working in what way, exactly?
Not doing its function of having additional windows open. Also very much assigning additional windows from one software to another window and not able to have them show up. I am downloading the update sent by John Galt to see if it fixes the problem.
Thanks
Ok, So I made the update to 10.10.5 and it still not working... bummer. Any other suggestion? Apple Support...are you there?
Apple Support...are you there?
No. If you want support from Apple, click the Support link at the top of this page. Otherwise, see below.
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.
Hi Linc: Thanks for your follow up. I did both test and the result points that there must be either a 3rd party or corruption. The results are:
1. guest user- it works fine.
2. safe boot- it does not. On this test all of the parameters regarding FieValute, etc are met and followed.
Please advise as to how to debug the third party or procedure to clean any corrupt files involved.
You have been very helpful so far.
Thanks.
Hi Eric: Thanks for the Link. Sorry to say it did not work either. It looks like a 3rd party conflict.
I'm still not sure I know what the problem is. Please describe the steps I would have to take to reproduce it.
Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.
Hi Eric and Link: The Etrecheck seems to be a very good analysis tool. Very much gave me some information on what to eliminate from the system. Here is the report:
Problem description:
Mission Control not working
EtreCheck version: 2.4.1 (137)
Report generated 8/23/15, 2:24 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Click to remove] links for help removing adware.
Hardware Information: (What does this mean?)
MacBook Pro (13-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Check Battery - Cycle count = 522 - SN = W00464BVWD3LA
Video Information: (What does this mean?)
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: (What does this mean?)
OS X 10.10.5 (14F27) - Time since boot: about one day
Disk Information: (What does this mean?)
TOSHIBA MK2555GSXF disk0 : (250.06 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.20 GB (72.66 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898 ()
USB Information: (What does this mean?)
Apple Inc. Built-in iSight
Western Digital My Passport 0730 500.07 GB
EFI (disk1s1) <not mounted> : 210 MB
Mac OS X Install DVD (disk1s2) /Volumes/Mac OS X Install DVD : 26.84 GB (20.18 GB free)
Drive Genius™ 3.0.2 (disk1s3) /Volumes/Drive Genius™ 3.0.2 : 26.84 GB (25.27 GB free)
ITunes Backup (disk1s4) /Volumes/ITunes Backup : 445.77 GB (78.84 GB free)
Apple Internal Memory Card Reader
Hewlett-Packard HP Scanjet Scanner
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Configuration files: (What does this mean?)
/etc/sudoers - Modified
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Adware: (What does this mean?)
More adware filesAdware! [Click to remove]
Downlite, VSearch, Conduit, Trovi, MyBrand, Search ProtectAdware! [Click to remove]
Kernel Extensions: (What does this mean?)
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (2.0) [Click for support]
/Library/Application Support/VirtualBox
[not loaded] org.virtualbox.kext.VBoxDrv (4.3.10) [Click for support]
[not loaded] org.virtualbox.kext.VBoxNetAdp (4.3.10) [Click for support]
[not loaded] org.virtualbox.kext.VBoxNetFlt (4.3.10) [Click for support]
[not loaded] org.virtualbox.kext.VBoxUSB (4.3.10) [Click for support]
/Library/Extensions
[not loaded] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.hzsystems.driver.CDSDAudioCaptureSupport (1.5) [Click for support]
[not loaded] com.m-audio.usb.midisupport.driver (1.1) [Click for support]
[not loaded] com.maudio.usb.audiophile.driver (1.8.1) [Click for support]
[not loaded] com.netgear.driver.NetgearFSRSupport (3.0.0 - SDK 10.6) [Click for support]
[not loaded] com.netgear.driver.NetgearHSRSupport (3.0.0 - SDK 10.6) [Click for support]
[not loaded] com.netgear.driver.NetgearQMISupport (1.1.0 - SDK 10.6) [Click for support]
[not loaded] com.netgear.driver.qmiNetDriver (1.2.4 - SDK 10.6) [Click for support]
[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Click for support]
[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0 - SDK 10.6) [Click for support]
[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.5 - SDK 10.6) [Click for support]
[not loaded] com.sierrawireless.driver.SierraVSP (1.1 - SDK 10.6) [Click for support]
[loaded] com.squirrels.airparrot.framebuffer (5 - SDK 10.8) [Click for support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Click for support]
[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Click for support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Click for support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Click for support]
Startup Items: (What does this mean?)
M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader
MAudioAudiophileUSB: Path: /Library/StartupItems/MAudioAudiophileUSB
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: (What does this mean?)
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cloudphotosd.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.Maps.pushdaemon.plist
[killed] com.apple.photolibraryd.plist
[killed] com.apple.printtool.agent.plist
[killed] com.apple.SafariNotificationAgent.plist
[killed] com.apple.sbd.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
15 processes killed due to memory pressure
Problem System Launch Daemons: (What does this mean?)
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.awdd.plist
[killed] com.apple.coresymbolicationd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.diagnosticd.plist
[killed] com.apple.ifdreader.plist
[failed] com.apple.Kerberos.digest-service.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.nesessionmanager.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
12 processes killed due to memory pressure
Launch Agents: (What does this mean?)
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[not loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[running] com.netgear.switchTool.plist [Click for support]
[unknown] com.oracle.java.Java-Updater.plist [Click for support]
[not loaded] com.teamviewer.teamviewer.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]
[not loaded] HWDN2.Software [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.fpsaud.plist [Click for support]
[not loaded] com.adobe.SwitchBoard.plist [Click for support]
[not loaded] com.bombich.ccc.plist [Click for support]
[running] com.m-audio.usb.firmwareloader.plist [Click for support]
[unknown] com.oracle.java.Helper-Tool.plist [Click for support]
[not loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.paceap.eden.licensed.plist [Click for support]
[loaded] com.prosofteng.DriveGenius.locum.plist [Click for support]
[loaded] com.rogueamoeba.instanton-agent.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]
[not loaded] Jack.plist Adware! [Click to remove]
[not loaded] org.virtualbox.startup.plist [Click for support]
[loaded] PACESupport.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.google.keystone.agent.plist [Click for support]
[failed] com.logos.LogosIndexer.plist [Click for support]
[running] com.prosofteng.DGMonitor.plist [Click for support]
[failed] com.smithmicro.cleaning.schedulermailer.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
GoFlex Home Agent Application (/Applications/GoFlex Home Desktop Applications/GoFlex Home Agent.app)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
Internet Plug-ins: (What does this mean?)
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
SlingPlayer: Version: Unknown - SDK 10.6 [Click for support]
RealPlayer Plugin: Version: Unknown
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.40416.0 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.232 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 [Click for support]
AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]
Audio Plug-ins: (What does this mean?)
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
Growl [Click for support]
HP Scanners [Click for support]
MAudioAudiophileUSB [Click for support]
MacFUSE [Click for support]
YAMAHA-USBMIDIPatch [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Mobile backups: ON
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 249.20 GB Disk used: 176.54 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 44
Oldest backup: 2014-12-13 15:50:12 +0000
Last backup: 2015-08-15 20:15:19 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 249.20 GB X 3)
Top Processes by CPU: (What does this mean?)
10% WindowServer
9% coreaudiod
5% Amarra Symphony
1% System Events
1% launchservicesd
Top Processes by Memory: (What does this mean?)
848 MB com.apple.WebKit.WebContent(11)
463 MB kernel_task
135 MB iTunes
115 MB Mail
66 MB Safari
Virtual Memory Information: (What does this mean?)
46 MB Free RAM
3.95 GB Used RAM (572 MB Cached)
67 MB Swap Used
Diagnostics Information: (What does this mean?)
Aug 22, 2015, 02:00:13 PM Self test - passed
Aug 22, 2015, 10:14:38 AM ~/Library/Logs/DiagnosticReports/fontd_2015-08-22-101438_[redacted].crash
Hi: Finally! Culprits were found. They are:
2015-08-23 14:47:32: +++++ Attempting to remove adware +++++
2015-08-23 14:47:32: /Library/LaunchDaemons/Jack.plist
2015-08-23 14:47:32: /Library/PrivilegedHelperTools/Jack
2015-08-23 14:47:32: +++++ File removal complete +++++
Once removed Mission control was back.
Thanks Eric and Linc as well for your time and effort in helping. No wonder Apple did not address it, it had nothing to do with their OS.
You guys are the true hero of support.
Cheers!
Mission Control not working on Mac OS 10.10.4 recent upgrades