iTunes Match menu item greyed out

Question

iTunes Match menu item greyed out

I noticed yesterday that only about 10% of my iTunes match songs are appearing on my iTunes installation (on Windows 10).

If I look at my iPhone or iPad, all of my songs are on there.

When I click on the menu on the top left, then choose songs, choose iTunes Store, the sub-menu has iTunes Match, but it is greyed out.

I've tried logging out/in, and also re-installing iTunes (with the latest version).

When I view my music library, I'm showing the 'Kind' column, and the only items that are shown are my purchased items, not the usual 'Matched'/'Uploaded' etc..

Any ideas anyone?

PC-OTHER, Other OS, Windows 10

Posted on Aug 20, 2015 4:17 AM

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Answer 1

koldffyr

Level 1

5 points

Aug 22, 2015 3:02 AM in response to RichieRich6969691

I had same prob. Credit to another thread, but go into Preferences/General and see if the "icloud music library" box is ticked.

When I re-ticked I was back in business (apparently it is not a default setting)

hope this helps

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Answer 2

Aug 24, 2015 1:49 AM in response to RichieRich6969691

I'm afraid this didn't work, if I go into that screen, the iCloud Music Library is unchecked, but when I check it, and click 'OK' it doesn't make any difference.. when I then go back into preferences, the iCloud Music Library is unchecked again.

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