Strange warning about video

Question

Level 1

5 points

Strange warning about video

I'm working in the latest version of iBA (2.3) and viewing in the latest version of iBooks desktop and iPad mini retina.

Has anyone seen an error message like the one below: "This device does not support the video at this location"? This shows up after the .iba file is exported to .ibooks, but does not show up in the iBA file itself. There is no video on this page in the iBA file. There is a video a few pages earlier in the chapter, but it is working just fine.

iPad mini 2 Wi-Fi

Posted on Aug 20, 2015 5:37 AM

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Answer 1

Aug 22, 2015 2:45 PM in response to tpub

i am only guessing, but someone might know if you provided some more information. but my guess is the best reply you have so far.

what is the file suffix of the movie that is working? what is the file suffix of the movie that is not working?

what are the sizes of both files?

what are the sources of the video? any chance it is a digital rights managed Movie?

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Answer 2

Aug 27, 2015 4:35 AM in response to tpub

sorry, i think i misread.

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Answer 3

tpub Author

Level 1

5 points

Aug 27, 2015 5:15 AM in response to richard the old

Yeah, there's no problem with my video. It's just that there's no video on this page with the error message. I'll send the issue to Apple. Thanks for trying to help.

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Answer 4

jheyen

Level 1

0 points

Aug 29, 2015 11:08 PM in response to tpub

My wife is having the same issue, have you heard back from Apple on any solutions. We can't seem to figure out what the problem is.

We are getting the error with one video and also on a page with no video. The video plays, it just overlays some text and gives us the device error.

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Answer 5

Aug 31, 2015 1:57 PM in response to tpub

I'm having this problem too. Has anyone found any solutions or heard from Apple?

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Answer 6

tpub Author

Level 1

5 points

Aug 31, 2015 2:26 PM in response to ljwilliams

I will try to call Apple about this issue tomorrow and will report back. If anyone else wants to call, the numbers are here: iBooks Author worldwide support contacts - Apple Support

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Answer 7

Sep 8, 2015 6:38 PM in response to tpub

I'm having this problem too! Not only that, but the font style that I see in IBA doesn't display correctly in iBooks, usually in the same section as the weird video message.

If anyone has received an answer from Apple, please post. I noticed someone else created a new thread about this further up.

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