iPhone stolen and disappeared in "Find My Phone"

Assad, when you say that you opened the page, what do you mean? A Safari page? If so follow my advice below, but first if you did not provide any info on the Safari page or otherwise they did NOT steal your ID or anything else, you would have had to enter info into the page yourself so rest assured. However you need to go into Settings, Safari, and clear history and data to remove any cookies that could have placed, that is all.

elcpu

I have the same problem 2 weeks ago I lost my brand new iPhone 7, and I have 2 iPhone 5s and 7 so I got my iPhone 7 stolen and I was able to track it and 5 days later was offline. Then another week later disappeared from find my iPhone.

It's really frustrating and iPhone are expensive we guess also higher security phones.

But what's the point?.. of have IPhone expensive iPhone and it's still useless when you lost it.

Richard you should have never gone to that message. For the official Apple process for lost phones see these. I would go to the Apple Store where you bought your 6, print or do a screenshot of the message you posted here and discuss it with them asap. Good luck.....

If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

iCloud: Use Lost Mode

That message is a well known phishing scam used by iPhone thieves to get your Apple ID/password to activate and use your phone. They were able to hack into your iCloud account and wipe the information about prior phones when you "logged" onto their scam web page.

CHANGE YOUR ICOUD PASSWORD IMMEDIATELY!!

I am replying to you again to emphasize that you need to act fast. Do as modular said above and change the iCloud password now but the problem is that if they got into your phone, and it looks like they did, they can now look at all the data you had stored there and extract all the info they want. Hopefully you know what you had stored in your phone and you need to act promptly as these creeps will try to use this info before you stop it. Don't know what country you are in or what time it is there (DON'T TELL ME HERE AS ANYONE CAN READ THESE MESSAGES). If the Apple Store where you bought your 6 is open now go there right away. I am sorry that this happened to you. Good luck again....

zricyan wrote:

I am in HK and will have a try with the Apple Stores here. They always require a booking record for face-to-face support, but normally you could only get a vacancy after 2 days...

Hi zricyan, hope that by now you have made progress, a stolen phone is a nightmare. I am in Texas and the Apple Stores here are equally well booked. Regardless, this is worth a shot. Call the store and explain your situation. This is not an ordinary technical appointment where everyone has to wait their turn. If necessary ask to speak with the Manager and explain your urgency. Apple, at least here in the US, is quite accommodating when the need is legitimate and yours certainly is - kind of like going to the emergency room at a hospital and being moved ahead of the queue as needed. If possible, I would not wait two days.....

BTW, I love HK, used to go there in the old days and there was nothing like landing at Kai Tak... (shows my age, doesn't it). I know it is now a cruise terminal.

Good luck...

elcpu

I Have the exact same problem. I received an sms with the exact same content. I opened the page, but that is about all I did.

i Repeat, i just opened the page that the link was pointing to In that phising sms and Nothing else. How could they have stolen my icloud password?

thank You

I appreciate your response Elcpu. Thx.

the page I was directed to is a safari page, that actually belongs to apple. Except that the link contains A token. Do not know about tokens. To see the link, please see below. I didn't provide any specific info there.

cheers!

http://page-icloud.com/?token=ddb3c9a4-0

p.s, this is the same page zriycan was directed to.

HI guys,

i have got a same peoblem,my wife lost her phone today,i downloaded find my phone app and tried it.Cant track the phone because it showes on the screen her phone is offline .can yoh please help me guys how to activate find my phone App on her mobile? How can i track her if its offline or what can i do ? Please help me guys!

THanks

raymond

The Find My iPhone app on her phone has nothing to do with locating her phone. It's used for her to locate other devices. Find my iPhone is activated with iCloud settings. If the wasn't done before she lost it, there's nothing you can do now. If it was activated and the phone is offline because it's powered off, put it in "Lost mode" Wth your app or on the loud page.

zricyan:

The exact same thing happened to me yesterday, and I am baffled as much as you over this. However, I have a possible explanation for why the stolen iPhone didn't show up in "Find iPhone". I think it simply got wiped, since you had set it to self erase.

The page where you went, is a legit and run by apple, and there is extra characters (or tokens) at the end of the link which I have no knowledge about. But simply going to that page, as I did, could not bring harm to you, as far as I know, unless one the experts here could vie to its contrary.

Please let me know how it went, if you did end up going to the apple store. Thank you 🙂

http://page-icloud.com/?token=ddb3c9a4-0

p.s, this is the same page zriycan was directed to.

That's not Apple. The real Apple page is:

http://www.icloud.com

Malcom:

try typing in http://page-icloud.com

it redirects to www.icloud.com