Irishn07
Level 1 (0 points)

Q: How do I retrieve a forgotten restrictions code?

After upgrading my software to ios 8.4.1 I can no longer access restrictions due to failed attempts in entering the restrictions code. But I'm pretty sure that I am encoding the right code. please help. i'm pretty stuck up in here.

iPad Mini, iOS 8.4.1

Posted on Aug 20, 2015 9:27 PM

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Irishn07

Q: How do I retrieve a forgotten restrictions code?

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  • by Kappy,

    Kappy Kappy Aug 20, 2015 9:30 PM in response to Irishn07
    Level 10 (271,860 points)
    Desktops
    Aug 20, 2015 9:30 PM in response to Irishn07

    Forgot Lock or Restrictions Passcode, Need to Restore Your Device: Alternative Solutions

    A

    1. iOS- Forgotten passcode or device disabled after entering wrong passcode

    2.Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

    3. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

     

    Forgotten Restrictions Passcode Help

     

               1. iPad,iPod,iPod Touch Recovery Mode

               2. About Restrictions (parental controls) on iPhone, iPad, and iPod touch - Apple Support

     

    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.

     

    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.

     

    If none of the above work for you, then:

     

    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the

           other end of the cable connected to your computer's USB port.

       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds

           until the red slider appears, then slide the slider. Wait for the device to turn off.

     

                  * If you cannot turn off the device using the slider, press and hold the

                    Sleep/Wake and Home buttons at the same time. When the device turns off,

                    release the Sleep/Wake and Home buttons.

     

      3. While pressing and holding the Home button, reconnect the USB cable to the

           device. The device should turn on. Note: If you see the battery charge warning,

           let the device charge for at least ten minutes to ensure that the battery has some

           charge, and then start with step 2 again.

      4. Continue holding the Home button until you see the "Connect to iTunes" screen.

           When this screen appears you can release the Home button:

      5. If necessary, open iTunes. You should see the following "recovery mode" alert:

      6. Use iTunes to restore the device.

     

    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • by Irishn07,

    Irishn07 Irishn07 Aug 20, 2015 9:37 PM in response to Kappy
    Level 1 (0 points)
    Aug 20, 2015 9:37 PM in response to Kappy

    I've tried restoring my pad thrice but everytime I would check the restrictions is still on and same thing happens when I try to encode the code. failed attempt keeps popping up.

  • by Kappy,

    Kappy Kappy Aug 20, 2015 9:41 PM in response to Irishn07
    Level 10 (271,860 points)
    Desktops
    Aug 20, 2015 9:41 PM in response to Irishn07

    Unless you restore it as New you will not get rid of the Restrictions passcode. If you restore it as new but then restore a backup made since the passcode was set, then you will still have the Restrictions passcode. I made that clear:

     

    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.

     

    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.

  • by Irishn07,

    Irishn07 Irishn07 Aug 21, 2015 3:26 AM in response to Kappy
    Level 1 (0 points)
    Aug 21, 2015 3:26 AM in response to Kappy

    TRied restoring my ipad once more but after the process was done a pop up appeared stating "ipad cannot be restored unknown error (-1). What does it mean?

  • by Kappy,

    Kappy Kappy Aug 21, 2015 12:29 PM in response to Irishn07
    Level 10 (271,860 points)
    Desktops
    Aug 21, 2015 12:29 PM in response to Irishn07

    Here's a link that may help you: How to 100% fix error -1 in itunes - YouTube. If this doesn't fix the problem, then take it in to an Apple Store for help.