Oblivion2500

Q: Safari won't remember any website login, keeps asking for login info.

I upgraded my mothers MacBook Pro (late 2012) to Mac OS X Yosemite. She is having a lot of issues with Safari. It asks her to enter her login information every single time she goes to any website such as Gmail, Facebook, YouTube, Apple.com, etc. She saves the password with Keychain and also checks "keep logged in" or "remember me" on all of these websites. Every time she opens the link to for example, Gmail, it asks for the login information rather than just logging in like it's suppose to do (like back with Mavericks).

 

I tried clearing history, tried going to developers menu and clearing cache. I don't know what else to do to completely reset Safari and get rid of this bug. What should I do?

iMac, Mac OS X (10.7.5)

Posted on Aug 21, 2015 11:06 AM

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Q: Safari won't remember any website login, keeps asking for login info.

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  • by Linc Davis,

    Linc Davis Linc Davis Aug 21, 2015 11:34 AM in response to Oblivion2500
    Level 10 (208,037 points)
    Applications
    Aug 21, 2015 11:34 AM in response to Oblivion2500

    In the Safari preferences window, select the AutoFill tab. All the boxes should be checked. If they are, see below.

    Back up all data before proceeding.

    Launch the Keychain Access application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.

    If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.

    Right-click or control-click the login entry in the list. From the menu that pops up, select

              Change Settings for Keychain "login"

    In the sheet that opens, uncheck both boxes, if not already unchecked.

    From the menu bar, select

              Keychain Access Preferences... First Aid

    There are four checkboxes in the window that opens. Check all of them. if they're not already checked. Close the window.

    Select

              Keychain Access Keychain First Aid

    from the menu bar and repair the keychain. Quit Keychain Access.

    If you use iCloud Keychain, open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device.