Apple Watch Sport Edition logo disappear of the back of it.

Question

Level 1

4 points

Apple Watch Sport Edition logo disappear of the back of it.

Recently I called apple costumer care because an issue with my apple watch sport edition, the black one...

For some reason, the logo of the back side of the apple watch just disappear leaving a deep scratch on it.

I talked with James E., an senior adviser of costumer care of the company, and he told me that the "issue" isn't a real problem, and I sent to him a picture of my watch and he said that looks like an accident. For real? I take care of my apple products very well. Anyway... I was reading on the internet and I found two articles from Cult of Mac, talking about other costumers with the same situation.

Here is the photo of my watch... pay attention to the apple logo area. I would like to see if anyone else notice this scratch on your apple watch sport edition black.

Apple Watch Sport 42mm, watchOS 1.0.1, Black

Posted on Aug 21, 2015 2:29 PM

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Answer 1

Jonathan UK

Level 10

164,021 points

Aug 21, 2015 4:20 PM in response to John.from.PR

Hi John

Welcome to Apple Support Communities!

This is a user community that enables you to ask for help - from other users - with using Apple products.

As such, for the issue you have described, we (other Apple users) cannot help you.

Please instead contact Apple Support:

https://www.apple.com/support/watch/contact/

If you have a technical support question:

- First, use the search facility (in case someone else has already posted an answer for your question);

- If you can't find an existing answer, please post your question in the relevant section; other users will then try to help you by suggesting solutions.

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Answer 2

John.from.PR Author

Level 1

4 points

Aug 21, 2015 4:29 PM in response to Jonathan UK

Thanks Jonathan.

MY question is if there is any other costumer have the same scratched in the Apple Watch.

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Answer 3

Aug 22, 2015 1:11 PM in response to John.from.PR

Yes...take a look

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Answer 4

John.from.PR Author

Level 1

4 points

Aug 22, 2015 2:37 PM in response to Fausto Pena

Did you contact Apple? What did they told you,?

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Answer 5

Aug 22, 2015 4:48 PM in response to John.from.PR

I was told I could replace it because I have AppleCare, but I prefer to wait 30 days to see if Apple is why this happens and if it is correct. There's no point asking another having the same problem.

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Answer 6

blair2

Level 1

0 points

Aug 23, 2015 1:33 PM in response to John.from.PR

this is my Apple Watch sport

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Answer 7

John.from.PR Author

Level 1

4 points

Aug 23, 2015 3:11 PM in response to blair2

I think Apple should investigate this. It's happening in too many watches, so it's not caused by inapropiate used of the watch. It's something more.

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Answer 8

Aug 23, 2015 3:25 PM in response to John.from.PR

Yes, Apple must resolve this, because the problem will be worse with more watches with this damage

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Answer 9

Aug 24, 2015 12:58 PM in response to John.from.PR

mine is even worse

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Answer 10

deggie

Level 10

167,543 points

Aug 24, 2015 4:25 PM in response to Handlebar_Guy

And when you called AppleCare or made a Genius Bar appointment at your nearest Apple Store what did they do to resolve it? And I agree, yours is worse.

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Answer 11

John.from.PR Author

Level 1

4 points

Aug 24, 2015 4:41 PM in response to Handlebar_Guy

Hi. Can you post a better picture, please. I want to see the details.

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Answer 12

blair2

Level 1

0 points

Aug 24, 2015 4:48 PM in response to blair2

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Answer 13

John.from.PR Author

Level 1

4 points

Aug 24, 2015 5:10 PM in response to John.from.PR

Does anyone contacted Apple for this?

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Answer 14

deggie

Level 10

167,543 points

Aug 24, 2015 5:11 PM in response to John.from.PR

Handle_Bar guy has posted that he has a Genius Bar appointment for tomorrow. Have you called?

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Answer 15

John.from.PR Author

Level 1

4 points

Aug 24, 2015 5:20 PM in response to deggie

I Did. I'm waiting for the "opinion" of the engineer. But this issue its something new for the company. How ever, I readed articles even from the Times Magazine talking about this. But at the moment, the company havent say anything. I'm waiting for a response today. That is way I decide to open this question here at the forum; to collect information about other cases, so probably they just realize that there's a trouble on manufacturing.

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