When I open Safari, I get a site called macosxcleaner.com that pops up telling me that a virus was found, and to click ok to start a scan. Has anyone else experienced this? How might I go about getting rid of it? I also have never downloaded any virus scanner whatsoever on my mac ever since I've bought it. It is also not preowned. Thank you, and I hope for a response soon.
MacBook Pro
That is a phishing scam. Ignore it. Do not click on any links or call any telephone numbers. See:
Remove Browser Pop-up Problems
Malwarebytes Anti-Malware 1.0.1.7
Adblock Plus 1.8.9, GlimmerBlocker, or AdBlock
Remove adware that displays pop-up ads and graphics on your Mac
Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.
Your problem is most likely not caused by malware. It's a Web scam that only affects your browser, and only temporarily. There are several ways to recover.
1. If you're running Safari 8.0.7 or later and you see a dialog with the message “Don’t show more alerts from this webpage,” check the box and click OK.
2. If no other tabs or windows are open, or if you don't mind losing those tabs or windows, force quit Safari. Relaunch it by holding down the shift key and clicking its icon in the Dock.
The following steps may enable you to keep the state of other open tabs and windows.
3. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
4. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
5. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. If the Preferences menu item is grayed out, go to Step 2.
After closing the malicious page, select from the menu bar
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.
Read Phony "tech support" / "ransomware" popups and web pages.
I also have never downloaded any virus scanner whatsoever on my mac ever since I've bought it.
Nor should you. Do not download or install anything in an effort to fix it.
In Safari preferences the cache macosxcleaner.com will not remove. It comes right back after i highlight and select remove. Any suggestions.
I remained persistent and eventually I removed the cookie by repeated remove attempts. I think all remnants of this web fraud site are gone.
Does anyone know how to get rid of the pop-up site "macosxcleaner.com"?
