Q: My iPad Mini will not update or restore, it is stuck in recovery mode! Please help!
Hello! Please can someone help me!
I only got my iPad a few months ago and it was working perfectly, I loved it so much! My boyfriend got it for me for Christmas and I was over the moon but when I was at work I dropped it by accident and even though it had a case on, the screen still smashed. I checked it and it was still working perfectly, the screen was just broken. I sent it off and they told me it would only be a week. But, in fact it took 3 weeks just to replace a screen! I finally got it back and it seemed ok. I tried to unlock it with the Touch ID but it didn't work, I check the settings and it said it is unable to do it. The Touch ID was absolutely fine when I sent it off so I don't know understand how it would've broken when all they had to do was replace the screen. Anyway, I had been using my iPad as usual despite the fact the Touch ID is now broken. A few days ago I tried to update to IOS 8.4.1 but it didn't work, It kept telling me an error. I kept trying and trying, making sure I did everything the internet told me to do. And then I saw someone said they used iTunes to update it and it worked, so today I did that. And this is when it all goes wrong... I tried to update it and it was all going well until half way through it told me an error. So my iPad was stuck half way through downloading the update. I unplugged it from my laptop and it restarts but goes to a iTunes Symbol telling me to connect it back to iTunes, so I did. And it kept telling me I had to update or restore it. I tried both but every time I try it, it tells me the same thing.. It fails. I cannot get it off this iTunes Symbol telling me to connect to it. I have tried updating my MacBook Pro Retina Display but still the same fail. Please can somebody help me fix this problem! I am really not wanting to fork out more money to fix my iPad Mini when this time it wasn't my fault at all! It was in fact the people that are meant to fix it!!
Thank you so much for reading! I am in serious need for help, I am so heartbroken.
- Jess x
iPad Mini, iOS 8.4.1
Posted on Aug 21, 2015 6:14 PM
