iTunes crashing on Windows 10

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iTunes crashing on Windows 10

I've just upgraded to Windows 10 Home 64-bit from Windows 8.1, and iTunes worked perfectly fine on Windows 8.1. However, when I plug in my iPhone to my computer now, iTunes just freezes on me and becomes unresponsive, forcing me to have to force quit it in task manager. Also, even when my phone is not plugged in, with an empty media library, clicking Edit -> preferences causes the same problem. I've even tried making a new user to test it out and it still doesn't seem to work. I've tried running it in compatibility mode for Windows 7/8 and both don't work either. Oh, uninstalling each component of iTunes and re-installing doesn't work either. Is anyone experiencing the same problem? How do i fix this?

iPhone 5, iOS 8.4, null

Posted on Aug 21, 2015 8:34 PM

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Answer 1

Aug 23, 2015 1:13 AM in response to Jubjoe

I have the same problem..... i have tried everything from updating the driver for my iphone to changing the settings in itunes ( when eventually responsive ) so that mobile devices dont automatically sync. Nothing seems to help. Why are there no responses from Apple technical support. This is unnacceptable.......

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Answer 2

adp1950

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Aug 23, 2015 2:00 AM in response to Jubjoe

I have the exact problem, and cannot find anything that resolves it. Including following everything listed on Apple & Microsoft pages, and ensuring I have the latest version of iTunes. Very frustrating !!!

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Answer 3

kallen61

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Aug 26, 2015 5:19 AM in response to Jubjoe

I have pretty much the same issue only on my computer itunes locks up after about 30 seconds no matter what i'm doing. Music will still play but I cant click on any thing and have to close in task manager. Apple told me they didnt know of any issues or have any ideas how to fix it.

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Answer 4

turingtest2

Level 10

273,251 points

Aug 26, 2015 7:02 AM in response to Jubjoe

You may have seen this already, but just in case...

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library and device backups should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.

If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

tt2

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