Canon Pixma MX476 not detected

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Canon Pixma MX476 not detected

Hi,

I've spent hours trying to figure this out. I've read so many suggestions and watched videos etc to no avail!

The printer, a Canon Pixma MX476 and my Macbook Air were working fine until recently. They are no longer talking to each other. The printer is connected to the network, the same at the macbook. The macbook cannot seem to locate the printer at all! I've tried everything! Downloaded so many new drivers etc but can't do it. Any help (hopefully step by step) would be greatly appreciated!

Thanks!

MacBook Air, OS X Mavericks (10.9.5)

Posted on Aug 22, 2015 12:30 AM

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Answer 1

Aug 22, 2015 12:31 AM in response to queenbean79

See if a reset helps > Mac OS X: How to reset the printing system - Apple Support

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Answer 2

queenbean79 Author

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Aug 22, 2015 12:47 AM in response to Carolyn Samit

Thanks for the tip, but it didn't work 😟

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Answer 3

Eric Root

Level 10

684,027 points

Aug 22, 2015 8:19 AM in response to queenbean79

Try restarting the printer and the computer. How are they networked? Wi-Fi, Ethernet,......?

If you have the printers IP address open Terminal (Applications/Utilities) and at the prompt type: ping {printerIP}. You will get a reply or failure.

Network Printer Troubleshooting

WiFi Printer to WiFi Network - Connect

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Answer 4

queenbean79 Author

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Aug 22, 2015 4:14 PM in response to Eric Root

Thank you for your help Eric.

I tired to ping the printer and got this and then just timeout for ages. I've reset the entire machine and uninstalled and reinstalled the driver software. Can't seem to figure it out. I may just throw it out the window at this point!!

64 bytes from 169.254.230.118: icmp_seq=34 ttl=64 time=56114.317 ms

64 bytes from 169.254.230.118: icmp_seq=46 ttl=64 time=44103.586 ms

64 bytes from 169.254.230.118: icmp_seq=48 ttl=64 time=42101.232 ms

64 bytes from 169.254.230.118: icmp_seq=61 ttl=64 time=29088.869 ms

64 bytes from 169.254.230.118: icmp_seq=64 ttl=64 time=26085.613 ms

64 bytes from 169.254.230.118: icmp_seq=70 ttl=64 time=20078.154 ms

Request timeout for icmp_seq 96

Request timeout for icmp_seq 97

Request timeout for icmp_seq 98

Request timeout for icmp_seq 99

Request timeout for icmp_seq 100

Request timeout for icmp_seq 101

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Answer 5

Eric Root

Level 10

684,027 points

Aug 23, 2015 9:14 AM in response to queenbean79

Have you restarted the router?

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