Samoreen
Level 1 (5 points)

Q: iCloud servers not responding - Time to fix this

Hi,

 

iCloud for Windows was working fine on my Windows 7 Ultimate PC until recently. Then I had to uninstall/reinstall iCloud for Windows because it stopped working. Now, when trying to run the Outlook Setup for iCloud, the process always stops in the middle of the configuration with the following message "Your setup couldn't be started because the iCloud server stopped responding.". Most often, this happens during step 2 of 7, but sometimes it's later. However, I never got past step 4. So it's not a bug always triggered at the same moment during the process.

 

I have tried all possible tricks, advice and recommendations I could find. I even tried to reinstall older versions of iCloud for Windows. Nothing helped. I have also noticed that this problem is not new. There are tons of posts and messages and help requests about this issue since years. The most funny answer I have read from Apple is "We are investigating this issue". It was posted more than two years ago.

 

Now I understand that the problem is not something wrong with my system configuration (which didn't change) or with the software itself. It's just what the message says: the iCloud servers are not responding and are merely not up to their duty. Or maybe requests coming from Windows are not handled with the same priority? Of course, all lights on the system status page are green. Be happy.

 

I recently had another similar problem with another software connecting to iCloud : the Smart Switch utility used to transfer data from iCloud to my Samsung smartphone. 3 days long, the transfer failed with a message saying that the servers were not responding. And suddenly, without any change on my side and after losing many hours finding a solution, it worked again. Which seems to confirm that the problem is on the server side.

 

So I think it's now time to become serious about this problem.

 

Regards.

iPod touch, Windows 7, 64-bit

Posted on Aug 22, 2015 4:53 AM

Close
Samoreen

Q: iCloud servers not responding - Time to fix this

  • All replies
  • Helpful answers

  • by Samoreen,

    Samoreen Samoreen Aug 22, 2015 5:27 AM in response to Samoreen
    Level 1 (5 points)
    Aug 22, 2015 5:27 AM in response to Samoreen

    Here is the report generated by iCloud

     

    Your setup couldn't be started because the iCloud server stopped responding.  <a href="TS5178">Learn more...</a>.

    Error: 0x80004005: Unexpected HTTP Transport Error!

    ____________________________

     

    AppleOutlookDAVConfig version: 4.8.16.0

    Windows version (6.1.7601): Windows 7 Ultimate Edition Service Pack 1 (build 7601), 64-bit Local app data directory test: Pass Temp directory test: Pass Account GUID: EA7B70D0-34C8-4D32-A660-226D32709A38

    Cache Size: <Not found>

    Outlook version: 14 (14.0.7155.5000), x86 Outlook location (installed): C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE MAPI location: C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL

    MAPI logon succeeded

    Message Stores Table:

      Outlook Data File, 4E495441F9BFB80100AA0037D96E0000

      Outlook Data File, 4E495441F9BFB80100AA0037D96E0000

      Outlook Data File, 4E495441F9BFB80100AA0037D96E0000

      Outlook Data File(default), 4E495441F9BFB80100AA0037D96E0000

     

    ____________________________

     

     

    Contents of C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\mapisvc.inf

     

    [APLZODSERVICE]

    PR_SERVICE_DELETE_FILES=C:\PROGRA~2\COMMON~1\Apple\INTERN~1\APLZOD.dll

    PR_SERVICE_DLL_NAME=C:\PROGRA~2\COMMON~1\Apple\INTERN~1\APLZOD.dll

    PR_SERVICE_SUPPORT_FILES=C:\PROGRA~2\COMMON~1\Apple\INTERN~1\APLZOD.dll

    PR_DISPLAY_NAME=iCloud

    PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY|SERVICE_SINGLE_COPY

    PR_SERVICE_ENTRY_NAME=APLZODServiceEntry

    Providers=APLZODMP

    [APLZODMP]

    PR_PROVIDER_DLL_NAME=C:\PROGRA~2\COMMON~1\Apple\INTERN~1\APLZOD.dll

    PR_DISPLAY_NAME=iCloud

    PR_PROVIDER_DISPLAY=iCloud

    PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE

    PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER

    [Services]

    APLZODSERVICE=iCloud

     

    ____________________________

     

     

    Contents of C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\mapisvc.inf

     

    <Not found>

    ____________________________

     

     

    Contents of C:\Windows\system32\mapisvc.inf

     

    [Services]

    [Default Services]

    [MSFAX XPP]

    [MSFAX XP]

     

    ____________________________

     

     

    Contents of c:\windows\Sysnative\mapisvc.inf

     

    <Not found>

    ____________________________

     

     

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        Calendar Summary

    ____________________________

     

     

    Contents of HKLM Software\Microsoft\Office

     

    HKLM\Software\Microsoft\Office\14.0\Access Connectivity Engine\ISAM Formats\Outlook 9.0 HKLM\Software\Microsoft\Office\14.0\OneNote\Outlook Add-in

      Message Classes

    HKLM\Software\Microsoft\Office\14.0\Outlook

      Dataviz

      InstallRoot

      Namespaces

    {0006F017-0000-0000-C000-000000000046}

          FolderTypes

    {00067800-0000-0000-C000-000000000046}

    {00067801-0000-0000-C000-000000000046}

    {00067802-0000-0000-C000-000000000046}

    {00067803-0000-0000-C000-000000000046}

    {00067804-0000-0000-C000-000000000046}

    {00067808-0000-0000-C000-000000000046}

            {00067828-0000-0000-C000-000000000046}

    {00067829-0000-0000-C000-000000000046}

    {0006782A-0000-0000-C000-000000000046}

          ViewTypes

    {00062000-0000-0000-C000-000000000046}

    {00062001-0000-0000-C000-000000000046}

    {00062002-0000-0000-C000-000000000046}

    {00062003-0000-0000-C000-000000000046}

    {00062004-0000-0000-C000-000000000046}

    {0006F018-0000-0000-C000-000000000046}

          FolderTypes

    {00067820-0000-0000-C000-000000000046}

            {00067821-0000-0000-C000-000000000046}

    {00067822-0000-0000-C000-000000000046}

    {00067823-0000-0000-C000-000000000046}

          ViewTypes

    {00062000-0000-0000-C000-000000000046}

    {00062001-0000-0000-C000-000000000046}

            {00062002-0000-0000-C000-000000000046}

    {00062003-0000-0000-C000-000000000046}

    {00062004-0000-0000-C000-000000000046}

      Operations

        1ImportFile

        2ExportFile

        3ExportDataLink

        4ImportVCard

        5ImportAccounts

    6ImportVcalendar

        7ImportRss

        8ExportRss

        9ImportCFL

        ImportEudora

    SchedulingInformation

        FreeBusySupport

      SearchTypes

    {00067A00-0000-0000-C000-000000000046}

    {00067A01-0000-0000-C000-000000000046}

    {00067A02-0000-0000-C000-000000000046}

    {00067A03-0000-0000-C000-000000000046}

    {00067A04-0000-0000-C000-000000000046}

    {00067A08-0000-0000-C000-000000000046}

    {00067A10-0000-0000-C000-000000000046}

    {00067A11-0000-0000-C000-000000000046}

    {00067A20-0000-0000-C000-000000000046}

      Setup

      UpgradePath

    HKLM\Software\Microsoft\Office\14.0\User Settings\Excel_Core\Create\Software\Microsoft\Shared Tools\Outlook

      Journaling

        Microsoft Excel

    HKLM\Software\Microsoft\Office\14.0\User Settings\Misc_SpsOutlookAddin\Create\Software\Microsoft\Office\Outlook

      Addins

    ColleagueImport.ColleagueImportAddin

    HKLM\Software\Microsoft\Office\14.0\User Settings\Outlook_AutoDiscover

      Create

        Software

          Microsoft

            Office

              14.0

                Outlook

    AutoDiscover

    HKLM\Software\Microsoft\Office\14.0\User Settings\Outlook_Core

      Create

        Software

          Microsoft

            Internet Mail and News

              Mail

            MSDAIPP

            Shared Tools

              Outlook

    Journaling

    Conversation

    Document

    E-mail Message

                  Fax

    Letter

    Meeting

    Meeting Cancellation

    Meeting Request

    Meeting Response

                  Note

                  Phone Call

                  Remote Session

                  Task

                  Task Request

                  Task Response

            Web Service Providers

              FreeBusy

    office.microsoft.com

            Windows

    CurrentVersion

    Internet Settings

    TemplatePolicies

    High

                  Zones

                    4

    HKLM\Software\Microsoft\Office\14.0\User Settings\Outlook_Intl HKLM\Software\Microsoft\Office\14.0\User Settings\Outlook_SearshShellReg

      Create

        Software

          Microsoft

            Windows

              Shell

    Associations

    UrlAssociations

    mapi

    UserChoice

    HKLM\Software\Microsoft\Office\14.0\User Settings\Outlook_SocialConnector HKLM\Software\Microsoft\Office\14.0\User Settings\PowerPoint_Core\Create\Software\Microsoft\Shared Tools\Outlook

      Journaling

        Microsoft PowerPoint

    HKLM\Software\Microsoft\Office\14.0\User Settings\Word_Core\Create\Software\Microsoft\Shared Tools\Outlook

      Journaling

        Microsoft Word

    HKLM\Software\Microsoft\Office\8.0\Outlook

    HKLM\Software\Microsoft\Office\Delivery\SourceEngine\Downloads\{90140000-001A-04 07-0000-0000000FF1CE}-C\Resources\OutlookMUI.msi

    HKLM\Software\Microsoft\Office\Delivery\SourceEngine\Downloads\{90140000-001A-04 07-0000-0000000FF1CE}-C\Resources\OutlookMUI.xml

    HKLM\Software\Microsoft\Office\Delivery\SourceEngine\Downloads\{90140000-001A-04 09-0000-0000000FF1CE}-C\Resources\OutlookMUI.msi

    HKLM\Software\Microsoft\Office\Delivery\SourceEngine\Downloads\{90140000-001A-04 09-0000-0000000FF1CE}-C\Resources\OutlookMUI.xml

    HKLM\Software\Microsoft\Office\Outlook

      Addins

        Apple.DAV.Addin

    AveryAddIn.Connect

    C2PublicFoldersSyncExt.C2FolderSyncAddi

    Microsoft.VbaAddinForOutlook.1

    OneNote.OutlookAddin

    OscAddin.Connect

    OutlookChangeNotifier.Connect

    Search.OutlookToolbar

    UmOutlookAddin.FormRegionAddin

      AutoConfigDomains

        hotmail.*

        live.be

        LIVE.CA

        LIVE.CL

        LIVE.CN

        LIVE.CO.IN

        LIVE.CO.KR

        LIVE.CO.UK

        LIVE.CO.ZA

        LIVE.COM

        LIVE.COM.AR

        LIVE.COM.AU

        LIVE.COM.MX

        LIVE.COM.MY

        LIVE.COM.PE

        LIVE.COM.PK

        LIVE.COM.PT

        LIVE.COM.SG

        LIVE.COM.VE

        LIVE.DE

        LIVE.DK

        LIVE.FR

        LIVE.HK

        LIVE.IE

        live.in

        LIVE.IT

        LIVE.JP

        LIVE.MA

        LIVE.NL

        LIVE.NO

        LIVE.PH

        LIVE.RU

        LIVE.SE

        livemail.com.br

        msn.*

        msnhotmail.com

        outlook.*

        tw.live.com

        windowslive.com

      FormRegions

        IPM.Appointment

    IPM.Note.Microsoft.Exchange.Fax.UM.CA

        IPM.Note.Microsoft.Exchange.Voice

    IPM.Note.Microsoft.Exchange.Voice.UM

    IPM.Note.Microsoft.Exchange.Voice.UM.CA

    IPM.Note.Microsoft.Fax.CA

    IPM.Note.Microsoft.Voicemail

    IPM.Note.Microsoft.Voicemail.UM

    IPM.Note.Microsoft.Voicemail.UM.CA

        IPM.Note.Rpmsg.Microsoft.Voicemail.UM

    IPM.Note.Rpmsg.Microsoft.Voicemail.UM.CA

      Outlook 10 Accounts

        Categories

    {ED475418-B0D6-11D2-8C3B-00104B2A6676}

    {ED475419-B0D6-11D2-8C3B-00104B2A6676}

    {ED475420-B0D6-11D2-8C3B-00104B2A6676}

        Types

    {4DB5CBF0-3B77-4852-BC8E-BB81908861F3}

    {ED475411-B0D6-11D2-8C3B-00104B2A6676}

    {ED475412-B0D6-11D2-8C3B-00104B2A6676}

    {ED475414-B0D6-11D2-8C3B-00104B2A6676}

      SocialConnector

    ____________________________

     

     

    Contents of HKCU Software\Microsoft\Office

     

    HKCU\Software\Microsoft\Office\14.0\Common\General

      LastUILang: <Not Found>

    HKCU\Software\Microsoft\Office\14.0\Common\HelpViewer\Applications\OUTLOOK

    AdditionalCollections

        0

        1033

    HKCU\Software\Microsoft\Office\14.0\Common\LanguageResources

      UILanguage: 1033

      UIFallback: ( 0;1033 )

      UISnapshot: ( 1033 )

      InstallLanguage: 1036

    PreviousInstallLanguage: 1036

    HKCU\Software\Microsoft\Office\14.0\Common\Migration\Outlook

        LastUILanguage: <Not Found>

    HKCU\Software\Microsoft\Office\14.0\Common\Toolbars\Outlook

        LastUILanguage: <Not Found>

    HKCU\Software\Microsoft\Office\14.0\OIS\General

      LastUILang: <Not Found>

    HKCU\Software\Microsoft\Office\14.0\OneNote\General

      LastUILang: <Not Found>

    HKCU\Software\Microsoft\Office\14.0\Outlook

        LastUILanguage: 1033

      2326

      4213

      Addins

      Appointment

      AutoDiscover

        RedirectServers

      Contact

      DataViz

        Comma Separated Values (DOS)

        Comma Separated Values (Windows)

      Display Types

        Balloons

      DistList

      Journal

      Message

      Note

      Office Explorer

      Office Finder

      Options

        Calendar

        Conversations

        Flagging

        General

            LastUILang: <Not Found>

        Mail

        MSHTML

          International

        Reminders

        ToDoBar

      Perf

    RoamingStreamsCache

    08B09B8E7D98F14897F4562F1D005F74

    39B5CDCD3AC9134EAAD92C006D032D83

    4222571AF059B74390502D7CD9B181E1

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  • by Samoreen,

    Samoreen Samoreen Aug 23, 2015 7:26 AM in response to Samoreen
    Level 1 (5 points)
    Aug 23, 2015 7:26 AM in response to Samoreen

    I eventually fixed the problem myself in a very unexpected way. Be prepared for a surprise...

     

    Until now, during the Outlook Setup for iCloud procedure, after clicking on Apply, I always chose to sync only some items. When I was presented the different options for Contacts, Calendar and Tasks, I always clicked only the check boxes corresponding to the calendars I wanted to synchronize as well as the Tasks and Contacts check boxes. And this always led me to the failure explained above.

     

    I tried once again this morning after multiple failures but this time, I unchecked everything. I repeat : I chose to sync only some items but I unchecked all boxes. And this time, iCloud folders for all items were created in Outlook.  I could then synchronize the iCloud and Outlook folders with CodeTwo's Foldersync.

     

    So don't tell me it's not a bug. The iCloud setup procedure does exactly the opposite of what the user requested.

     

    Hope this helps.

  • by ForcedtouseApple,

    ForcedtouseApple ForcedtouseApple Sep 21, 2016 2:47 PM in response to Samoreen
    Level 1 (4 points)
    Sep 21, 2016 2:47 PM in response to Samoreen

    This did it, thank you!