Q: Unable to play purchased and downloaded songs
I purchased an album two days ago on my work computer from iTunes. I opened up iTunes on my home computer and the album downloaded like normal, but when I first went to play songs on the album, I got a message saying my computer wasn't authorized. I had just upgraded to Windows 10, so I authorized the computer and tried to play the songs, but every time I try it just keeps skipping down until it gets to the next album and then starts playing?
Posted on Aug 22, 2015 9:58 AM
Community Specialists
Greetings Swampy,
Welcome to the Apple Support Communities!
I understand that you purchased an album from iTunes on your work computer and after you downloaded it to your home computer you received an authorization error. After authorizing your computer the music still will not play.
If the authorization appeared to be successful and you are not receiving repeated prompts to authorize, there are a few different troubleshooting steps I would suggest in this situation.
First, use the information in the attached articles below, if you do not already know how to do so, to deauthorize your computer and then reauthorize it. After authorizing again, test the album to see if it will play as expected.
Deauthorize your computer using iTunes - Apple Support
Authorize your computer in iTunes - Apple Support
If the new purchased album still will not play, I would suggest deleting that album completely from your computer and then downloading it fresh from your iTunes purchases.
Delete songs, playlists, or other items - iTunes Help
Download past purchases from iTunes - Apple Support
Cheers
Posted on Aug 23, 2015 10:11 AM