Media keys on iTunes 12.2.2.25 don't work

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Level 1

5 points

Media keys on iTunes 12.2.2.25 don't work

Hi, I have always used iTunes as my default media player, but since last update (12.2.2.25) it just doesn't recognize the commands on my keyboard (Logitech K800) or even my mouse (Logitech Performance MX). Both of them are wireless, but I don't think this would be an issue. I tried and tested them on my Netflix app for Windows8 and it's working just fine, leaving the problem to iTunes. Do anyone have this same problem? I'm pretty sure it's iTunes because I have to play/pause it all the time and I saw the issue as soon as I opened iTunes after the update. For what is worth, the other buttons as 'back', 'forward' and 'scroll' are working perfectly on my browser.

I don't know if this would help, but here are my configs: Asus M5A97 R2.0 motherboard, AMD FX8350 4Ghz processor, Corsair Vengeance 1x8GB 1600Mhz RAM, Seagate 2TB Sata III HD, PNY GeForce GTX650 1GB Graphic Card, Windows 8.1 Pro 64bit.

iTunes Media Player-OTHER, Windows 8, 64 bit

Posted on Aug 22, 2015 2:21 PM

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Answer 1

DeLaaNie

Level 1

11 points

Aug 23, 2015 7:10 AM in response to gilbertomlf

I've encountered this same problem as well, and I am using a Logitech Wave keyboard (K350) with the corresponding mouse. I've had this crap happen before, but I cannot remember how I fixed it back then. Funny thing is, the play/pause buttons do not work even while iTunes is front and center, but the other keyboard shortcuts work.

EDIT: Found out that running SWTOR simultaneously knocks out the media keys, so check to see if one of your programs are taking over the keys. Now I have to figure out how the heck to get it to stop doing that (never did it before).

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Answer 2

gilbertomlf Author

Level 1

5 points

Aug 23, 2015 10:09 AM in response to DeLaaNie

How did you find that out???

But could you use your media keys on other programs such as VLC or Windows Media Player? My problem is exclusively with iTunes...

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Answer 3

DeLaaNie

Level 1

11 points

Aug 23, 2015 12:09 PM in response to gilbertomlf

I primarily use iTunes while using SWTOR so I figured that something in there must have been conflicting with iTunes. All I did was to "kill" SWTOR via the task manager to make sure it was completely down, then tried the media keys and they worked. Once I launched the application again, the problem arose, so I decided to try running iTunes as an Administrator and that solved the problem.

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Answer 4

gilbertomlf Author

Level 1

5 points

Aug 23, 2015 12:53 PM in response to DeLaaNie

Yeah, I don't use this program. And running iTunes as admin didn't do the trick also. :/

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Answer 5

Aug 23, 2015 2:02 PM in response to gilbertomlf

Logitech EX110 here and having the same issues, confirmed to work on Groove and Netflix as well but no luck on iTunes.

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Answer 6

withstu

Level 1

0 points

Aug 24, 2015 12:20 PM in response to gilbertomlf

Having the same problem with the Logitech K330. The media keys work fine with programs like Spotify, VLC etc.

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Answer 7

turingtest2

Level 10

272,881 points

Aug 24, 2015 12:46 PM in response to gilbertomlf

Try my script MediaKeyProcessing. If it supposedly on try turning off and then back on again.

tt2

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Answer 8

gilbertomlf Author

Level 1

5 points

Aug 24, 2015 1:18 PM in response to turingtest2

I will try this as soon as I get home, then I get back to you! Thanks for the help!

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Answer 9

Aug 24, 2015 6:00 PM in response to turingtest2

This didn't solve my problem of iTunes 12.2.2.25 not responding to the buttons on my Logitech Performace MX Mouse which are programmed to Play/Pause and Skip Track. They all worked fine prior to the release of iTunes 12.2.2.25. They also work fine with other media players.

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Answer 10

DeLaaNie

Level 1

11 points

Aug 24, 2015 6:07 PM in response to gilbertomlf

Do you use any other program whilst running iTunes? Did you notice the problem with iTunes as your only program currently active? I also saw somewhere that Google's Chrome browser can hijack your media keys thereby preventing them from being used with iTunes.

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Answer 11

Aug 24, 2015 6:17 PM in response to DeLaaNie

I do use other programs while running iTunes, CAD programs and Chrome... but the problem exists even with a reboot and only iTunes running. The only variable that has changed is the update to iTunes 12.2.2.5 last week where prior, things were working fine regardless of programs running to now where they are not.

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Answer 12

gilbertomlf Author

Level 1

5 points

Aug 24, 2015 7:13 PM in response to turingtest2

How exactly would I run your script? Using Windows 8.1 64bit OS

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Answer 13

gilbertomlf Author

Level 1

5 points

Aug 24, 2015 7:14 PM in response to ghoekstra

ghoekstra wrote:

I do use other programs while running iTunes, CAD programs and Chrome... but the problem exists even with a reboot and only iTunes running. The only variable that has changed is the update to iTunes 12.2.2.5 last week where prior, things were working fine regardless of programs running to now where they are not.

That's the same problem here. Works fine in every other program, except for iTunes and started in the minute after the update was intalled...

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Answer 14

withstu

Level 1

0 points

Aug 24, 2015 10:08 PM in response to gilbertomlf

Just save the script as MediaKeyProcessing.vbs and double-click it.

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Answer 15

Aug 25, 2015 8:49 AM in response to withstu

Apple is becoming a Microsoft clone - Destroy as much as possible with each upgrade!

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