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Aug 24, 2015 9:14 AM in response to txcookie13by Allen A,Howdy txcookie13,
It sounds as though, when going through the process of adding your child to your family group, you're unable to proceed beyond verifying your billing information. This is likely due to an issue with your iPhone's ability to communicate with the iTunes Store on some level. The article linked below details a number of troubleshooting steps that can help resolve issues there and, as a result, get through the process of adding your child to your family group.
- Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
- Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
- Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
- Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
- Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
- Reset your Wi-Fi router by turning it off and then on again.
If you can’t connect to the iTunes Store - Apple Support
Sincerely
