It's like dealing with corporate customer service anywhere else with an outright *refusal* to deviate from the script or offer any creative thinking whatsoever.
But no one participating in these forums is from Apple. They are just users who have been around a long time. They do NOT get paid. They are under no obligation to engage. And just because someone has a lot of points, does not mean they have all the answers. Sometimes, they just "Google" for information, if they are interested, and if they have the spare time to do that free work. Many of them have full time jobs to pay the bills.
The forum hosts (a small number of Apple employees) can do some administrative activities, such as move a post to the correct forum, edit out personal information, edit out offensive language, etc... But the hosts are not experts in the software, and are sufficiently busy keeping the wheels greased on the forum. The technical support is all from unpaid users.
A question can ONLY be marked "Answered" or "Helpful" by the person that asked the original question. If you wish to be that person, start a new "Post".
Thank you for hearing me and providing a nice counter example of a power user who listens to frustrated, non-technical customers. It is sincerely appreciated.
Taking out your frustrations on people that are not paid, does not encourage those people to engage.
I would suggest you start a new "Post" (see the "Post" button at the top of this page). Choose a forum that matches your version of macOS to post your question in. Explain in as much detail what your problem is, and what you have tried, and what happened. A new post puts you in the drivers seat. And try not to insult the people trying to answer. If their answer does not work, just say what happens when you try, and maybe someone else will engage.