HT205004: About the OS X Yosemite v10.10.5 Update

Learn about About the OS X Yosemite v10.10.5 Update
AEwd

Q: Will any of these updates fix all the kernel panics?

Ever since I've updated to OS 10.10 my computer and several other macs keep kernel panicking due to some memory management problem. When will apple finally fix this problem. I kinda wish they could just give me the source code and let me take a whack at it.

MacBook Pro (Retina, Mid 2012), OS X Yosemite (10.10.3)

Posted on Aug 22, 2015 7:48 PM

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Q: Will any of these updates fix all the kernel panics?

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  • by Linc Davis,

    Linc Davis Linc Davis Aug 23, 2015 10:21 AM in response to AEwd
    Level 10 (208,000 points)
    Applications
    Aug 23, 2015 10:21 AM in response to AEwd

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by AEwd,

    AEwd AEwd Aug 23, 2015 7:59 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 23, 2015 7:59 PM in response to Linc Davis
  • by Linc Davis,

    Linc Davis Linc Davis Aug 23, 2015 8:08 PM in response to AEwd
    Level 10 (208,000 points)
    Applications
    Aug 23, 2015 8:08 PM in response to AEwd

    1. Any or all of the following third-party system modifications may be contributing to the problem:

    Norton Security

    VirtualBox

    HAXM

    LogMeIn

    If the panic is recurrent, check that all are up to date, and if they are, uninstall them, one at a time, according to the developers' instructions, to see whether you can determine which is at fault. Start with "Norton," which is worthless and should removed whether it's causing panics or not. A conflict between modifications may be involved. Restart the computer and test after each uninstallation.

    2. Remove the Norton/Symantec product by following these instructions. If you have a different version of the product, the procedure may be different.

    Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" product again.

    3. Remove Intel HAXM by following the instructions on this page.

    4. Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

    I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

    Back up all data before making any changes.

    You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.


  • by Allan Eckert,

    Allan Eckert Allan Eckert Aug 23, 2015 8:13 PM in response to AEwd
    Level 9 (53,732 points)
    Desktops
    Aug 23, 2015 8:13 PM in response to AEwd

    I would bet my money on Norton Security or anything else from Symantec. That is not to say that any of Linc's suggestions are wrong it could be all of them. It has just been my experience that when there is something there from Symantec that is usually the best candidate to uninstall to solve the problems.

  • by AEwd,

    AEwd AEwd Aug 23, 2015 10:24 PM in response to Allan Eckert
    Level 1 (0 points)
    Aug 23, 2015 10:24 PM in response to Allan Eckert

    Thank you for your replies.

     

    All of this could be a possibility and I will try your suggestions; but I bought two brand spanking new macbook pro retinas from the Apple store the other day (with nothing on them) and OS still crashes. Someone explain that.