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Having bounced around the help crew for collectively about an hour or two for two days, I was connected with Anthony. His easy, open manner of speech and confident familiarity with iOS reassured me greatly as we solved my problem, an erratically performing MC184LL/A keyboard ( my second in five years ).
Both Apple and I am very fortunate that Anthony affirms the best customer service available.
Bravo !
Rob G.
<Personal Information Edited By Host>
iMac, OSX 10.8.5
Glad to hear your problem was solved, but Anthony not Apple is here. This is a user-to-user support forum.
Glad to hear your problem was solved, but Anthony not Apple is here. This is a user-to-user support forum.
Dear Ethan,
Thanks for your prompt reply !
I suppose Apple prefers to address user queries via on-line forums. Talking with Apple help desk attendants has been generally quite effective for me. Because Anthony had been especially insightful and personable, I wished to send him and his supervisor a written note of thanks. No mailing address to be found. I then thought an email/message might suffice. No such contact information available.
So I emailed this forum. I do hope that my compliments do arrive in Anthony and his supervisor's mailbox.
How are compliments/complaints delivered to Apple ?
Enjoy a lovely late summer !
Rob
You may receive a survey in your email that you can fill out. I doubt you will be able to locate Anthony as there may be 50 or more people named Anthony that work for Apple Support.
How are compliments/complaints delivered to Apple ?
As these are user to user technical forums, Apple does not generally participate here and there aren't really any direct addresses for compliments. Your best bet might be feedback which can be used for any concern:
https://www.apple.com/support/feedback/
You can mention your satisfaction there - may I suggest you note the exact day/time and the device you were helped with - that may make it possible for them to actually locate the correct Anthony.
Dear babowa,
As Apple had not emailed its customary help desk satisfaction survey after Anthony George's very helpful assistance, I am very pleased by your reply.
Thanks very much !
Rob Glass
You're welcome!
Outstanding Anthony G.!
