Q: iOS update issues

I've been trying to update to latest iOS. Keep getting error message: "There was a problem downloading the software for the iPhone. The network connection timed out. Make sure your network settings are correct and your network connection is active, or try again later."

iMac

Posted on Aug 23, 2015 11:31 AM

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Q: iOS update issues

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by ZikzakCorp,

ZikzakCorp Aug 23, 2015 2:34 PM in response to room107
Level 4 (1,038 points)

iPhone

Aug 23, 2015 2:34 PM in response to room107

Hi room107,

These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device. Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device. If you still see the error message, check your security software.

Get help with iOS update and restore errors - Apple Support
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by elcpu,

elcpu Aug 23, 2015 2:45 PM in response to room107
Level 6 (16,265 points)

Photos for Mac

Aug 23, 2015 2:45 PM in response to room107

Are you trying do the update over the air on your Wi-FI? If so you can also try doing it on iTunes as well and see. Also go to your Wi-Fi settings on the phone, on the far right of you network SSID there is a little i with a circle around it that looks like this Click it and then go to DNS, then delete the numbers that are there now and enter 8.8.8.8 You will be on Google's DNS and it may very well speed up the connection.
elcpu
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by ZikzakCorp,

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