Alanzo15
Level 1 (0 points)

Q: Watch face disappears before I touch to select something

Every once in awhile, the watch face goes blank before I can touch it to activate a function or app.   I can't even power off because the watch face goes blank after I press the lower button.  I have to take the watch off, put the battery charger on, and then it will work.  What's going on? Should I return the watch for repair?

Apple Watch, watchOS 1.0.1

Posted on Aug 23, 2015 2:04 PM

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Alanzo15

Q: Watch face disappears before I touch to select something

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Aug 23, 2015 3:08 PM in response to Alanzo15
    Level 8 (39,802 points)
    Apple Watch
    Aug 23, 2015 3:08 PM in response to Alanzo15

    Hi

     

    Try restarting (or, if that doesn't work, force restarting) your Apple Watch and see whether the problem returns:

     

    Restart Apple Watch: Press and hold the side button until you see the Power Off slider; Drag the slider to turn off completely; Afterwards, press and hold the side button until you see the Apple logo.

     

    Force restart: press and hold both the side button and Digital Crown for at least 10 seconds, until you see the Apple logo.

     

    Restart your Apple Watch - Apple Support