My husband changed our Verizon email password a couple of days ago and now I can't send emails from my iPhone or iPad. I have deleted the old account and added it back on making sure to use new password but it still won't work. Any suggestions?
iPhone 6, iOS 8.4.1
Good Morning tonyamrmom,
It looks like you've done some great initial troubleshooting for this issue you are having with your Verizon email account. The resource below provide some additional steps to try. The first two below are important ... to confirm you can access your email from Verizon's website using the new password.
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
https://support.apple.com/en-us/HT201419
First steps
Follow these steps first:
- To make sure that you're connected to the Internet, open Safari and go to www.apple.com.
- Log in to your email provider's website and make sure that the account is active and that you're using the right password.
- Check your email settings.
- Restart your iOS device.
- Remove the affected email account from your device with these steps:
- Tap Settings > Mail, Contacts, Calendars.
- Tap the email account.
- Tap Delete Account.
- Add your account again.
tonyamrmom, are you and your husband sharing the same email address? Is this email address the one you use for your Apple ID? If so, I would suggest you have a separate email address than your husband's and create a new Apple ID to keep your iCloud data (backups, contacts, calendars, notes, etc. ) separate from his. Here is some additional information about Apple ID's:
About your Apple ID email addresses - Apple Support
https://support.apple.com/en-us/HT201356
All the best,
Can't send emails anymore from iPhone or iPad. Please help!
