Just got an iPhone 5s. I tried to get my contacts from my old Sanyo phone. The Sanyo 'sees' the iPhone, but the i{Phone says, "unsupported device." Unsupported? Isn't Bluetooth a standard for ALL devices?!! What kind of Apple crap is this??!!!

Just got an iPhone 5s. I tried to get my contacts from my old Sanyo phone. The Sanyo 'sees' the iPhone, but the i{Phone says, "unsupported device." Unsupported? Isn't Bluetooth a standard for ALL devices?!! What kind of Apple crap is this??!!!

iPhone 5s, iOS 8.1.3

Posted on Aug 23, 2015 8:14 PM

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9 replies

Aug 23, 2015 8:25 PM in response to scuzball

If you will stop your anti-Apple ranting and listen maybe I can explain it to you.


It did say that it was a BlueTooth problem. It said it was an unsupported device. Since the Sanyo is running Android and the iPhone is running iOS that is where the incompatibility is coming in.


The usual suggestion is to move your contacts to an account on the cloud where the iPhone also has an account. Then move them to the iPhone from the cloud.

Aug 23, 2015 8:44 PM in response to roaminggnome

Sorry, my last phone had no USB port, only way to get stuff out is via Bluetooth. My Macs have no Bluetooth, never needed it.

I might be able to get contacts out of my older Sony phone into the Mac. BUT, I don't see the iPhone talking to any of my PPC Macs. The phone does not mount when plugged in. The thing will talk to a PC, but apparently not an old Mac. Imagine that.

Aug 24, 2015 7:43 AM in response to scuzball

The iPhone won't Bluetooth pair to a new Mac either or to any computer (except for personal hotspot and then only if your cellular plan supports it). It supports only the following Bluetooth profiles iOS: Supported Bluetooth profiles - Apple Support


It does not do file or data transfers via Bluetooth. It does support AirDrop which requires that Bluetooth be turned on but the devices are not paired. However to AirDrop between an iPhone and a Mac requires aYosemite and and a 2012 or later Mac.


The following link has more information about iPhone and Bluetooth: Bluetooth: Why can't I pair my iPhone or iPad with another iOS device or with my computer?

Aug 24, 2015 4:38 PM in response to scuzball

scuzball wrote:


Thanks, that answered many questions.

So, Apple decided to make it as difficult as possible to transfer contacts. What a shame, Apple was always at the forefront of making things easy.

I do have plan B. Could I send my contacts as an attachment to an email to my iCloud mail box, then open that from the phone?

Getting contacts from a non-smart phone to a smart phone is rarely easy. If you can send them in .vcf format, yes, you can open them from email.


I agree with Chris on this one. Carriers often have devices (common brand is Cellbrite) that can easily transfer contacts from basic phones to iPhones.

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Just got an iPhone 5s. I tried to get my contacts from my old Sanyo phone. The Sanyo 'sees' the iPhone, but the i{Phone says, "unsupported device." Unsupported? Isn't Bluetooth a standard for ALL devices?!! What kind of Apple crap is this??!!!

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