Why does Apple require you to turn off find my iPhone before it will repair your iPhone?
They can't restore the phone with Find My iPhone turned on. Find My iPhone has much more security than just knowing where the iPhone is.
Thank you. It was just a broken screen. Do they make you turn it off for all repairs no matter what it is?
I do not no what Apple requires or why. I've had screens replaced by a third party and they did not wipe the phone as I recall. It wasn't necessary... but Apple could have a general rule.
My guess is so they can test it. Below is the Apple paper.
What to do when you return your iOS device or send it in for service - Apple Support
Hfritz wrote:
Thank you. It was just a broken screen. Do they make you turn it off for all repairs no matter what it is?
Since these are user to user forums, and we don't work for Apple, nobody here would know with any certainty. Contact Apple and ask them.
Why does Apple require you to turn off find my iPhone before it will repair your iPhone?
