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phone wont connect with computer to sync

My phone wont connect through USB to my computer or it is not being recognized?

Posted on Aug 24, 2015 5:15 AM

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1 reply

Aug 25, 2015 6:36 AM in response to ninadinky

Hello there, ninadinky.


It sounds like you're iPhone is not being recognized in iTunes on your Mac. The following Knowledge Base article offers up some great steps for troubleshooting:


If you don't see your connected device in iTunes for Mac - Apple Support


Make sure that your device is on

Also make sure that you can get to the Home screen.

Get help if you have one of these issues:

Make sure that your Mac supports your device

See the system requirements for iPhone, iPad, or iPod.

Check your USB connections

  1. Unplug other USB devices from your Mac and try again.
  2. Try a different USB port.
  3. Try a different USB cable.

Learn more about using USB cables with your Mac.

Make sure that your device trusts the computer

You might get an alert if you haven't connected your iOS device to this computer before. Unlock your device and tap Trust.

Learn more about the Trust This Computer alert.

Restart your device

Restart your iOS device or reset your iPod.

Restart your Mac

Turn your Mac off and back on.

Update your software

  1. Check for software updates on your Mac.
  2. Check for an iTunes update.

Check your security software

If you have security software installed, learn how to resolve issues between iTunes and your security software.

Get more help

If you still don't see your device in iTunes, contact Apple Support.


Thanks for reaching out to Apple Support Communities.


Cheers.

Pedro.

phone wont connect with computer to sync

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