Broken images and styles not loading

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Level 1

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Broken images and styles not loading

All of a sudden I tried to open Amazon UK today and the images aren't loading, instead there are the empty boxes with a blue question mark icon. I have tried clearing the cache by removing cache.db file, I have checked all Safari's settings, disabled extensions, cleared cookie data for amazon, and I have been searching for a solution for the last couple of hours.

At one point the problem appeared to be solved, but as soon as I went to log in to amazon, all the styles disappeared and it was a white page with standard text all in a jumble.

I have the same problem on People per hour as well. For some reason all other sites appear to be fine.

Please help!!!!!!

MacBook Pro with Retina display, OS X Mavericks (10.9.5)

Posted on Aug 24, 2015 5:59 AM

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Answer 1

Aug 24, 2015 6:04 AM in response to lcpanda

With Safari open if you see Develop in between Bookmarks and Window at the top of your screen click Develop.

If Disable Images is checked, click there once to uncheck then quit and relaunch Safari to test.

If Disable Images was not checked, troubleshoot Safari third party plug-ins.

Back to Safari > Preferences. This time select the Security tab. Deselect: Allow all other plug-ins. Quit and relaunch Safari to test.

If that made a difference, instructions for troubleshooting plugins here.

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Answer 2

lcpanda Author

Level 1

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Aug 24, 2015 6:10 AM in response to Carolyn Samit

Hi Carolyn,

Disable images was not checked and I tried deselecting Allow Plugins.

Still no joy unfortunately..I have just tried in Firefox too and it's the same.

Amazon UK in Safari:

People per hour in Firefox:

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Answer 3

Aug 24, 2015 6:45 AM in response to lcpanda

I have the same problem just started with multiple browsers (safari and chrome) on IFTTT, nest.com and autosport. Tried clearing cache and safe boot but not sorted. All fine on my work PC. Any ideas appreciated?

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Answer 4

Eric Root

Level 10

684,039 points

Aug 24, 2015 7:23 AM in response to lcpanda

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Safari/other browsers – Website not loading

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Answer 5

Aug 24, 2015 7:30 AM in response to Eric Root

Nope. Ive tried all that. My daughters and brother in laws computers in different locations are all doing it too. Must be an apple update as works fine on PC's

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Answer 6

lcpanda Author

Level 1

0 points

Aug 24, 2015 8:33 AM in response to Sean Baylis

Yep, the same thing happens to me with the sites you mentioned, which I've never visited before today.

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Answer 7

Aug 24, 2015 8:44 AM in response to lcpanda

Exact same issue here.

Have repaired disk and permissions.

Emptied the caches, reset Safari... still happening, and only started happening after I installed the 10.10.5 update last night.

It's also happening in Firefox and Chrome so I suspect isn't actually specific to Safari.

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Answer 8

f1eng

Level 1

6 points

Aug 24, 2015 9:25 AM in response to hilltopkatie1

I did a software update when I got home from holiday last night and since that images are not always showing in Safari, and no album artwork shows in Qobus desktop any more either.

I fear that there is something broken in one of the updates.

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Answer 9

Aug 24, 2015 9:38 AM in response to f1eng

Found the problem. It seems to be affecting macs using BT internet. I have redirected my DNS servers to Open DNS primary 208.67.222.222, secondary to 208.67.220.220. Problem solved

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Answer 10

lcpanda Author

Level 1

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Aug 24, 2015 9:45 AM in response to Sean Baylis

Thank you!!!!

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Answer 11

Aug 24, 2015 9:51 AM in response to Sean Baylis

That would make sense... we're using BT here as well.

I was tearing my hair out trying to fix the issue and ended up using CMD-R on restart to do a fresh install of the Operating System which has now meant that I can actually use websites again as they're now all rendering correctly.

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