Q: How can I get my photo book to upload? After assembly it won't start.
I have a MAC OSX 10.7.5 and have ordered photo books in the past without any problems at all. This time it won't progress past the Assembly stage. I have tried many times and not being very technical, have not tried any troubleshooting steps. Can anyone help. This is a birthday present for my daughter next week!!
Processor speed 3.06 GHz Intel Core i3
4GB 1333 MH2 RAM
iMac, Mac OS X (10.7.5), Needed quickly for a birthday
Posted on Aug 24, 2015 7:15 AM
Thank you so much for your reply...I spent the best part of 2 days trying to solve this issue plus an hour or two with a senior advisor for apple. Finally it was suggested that my operating system might need to be upgraded...I was on Lion (tut, tut) and I upgraded to Yosemite. The book downloaded easily after that. It is a shame it took so long to recognise this might be the issue. It would be great if a little window would pop up during a failed download and say 'upgrade of system recommended' or something like that. Never mind, at least there was a happy ending. Hope this is helpful to someone out there who has also neglected to upgrade their system for so long.
Posted on Aug 26, 2015 11:50 AM
