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White Box in the Middle of My Screen

I just did the latest update on my MacPro. OSX Yosemite version 10.10.5 -- this morning. On Friday everything was fine, but now I have a white box in the middle of my desktop screen.


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I haven't done anything different and can't find out any information online that was helpful. Anyone know how to fix this please? What is it??

Mac Pro (Late 2013), OS X Yosemite (10.10.5)

Posted on Aug 24, 2015 9:08 AM

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Posted on Aug 24, 2015 9:10 AM

Is it still there when you change the background picture?

14 replies

Aug 24, 2015 10:32 AM in response to jenn_evans

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Aug 24, 2015 11:44 AM in response to jenn_evans

If Safari is not affected, you may have installed a malicious Firefox extension.

First follow the instructions on this page. If there's a Firefox extension you can't remove in the Extensions manager, see below.

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

~/Library/Application Support/Mozilla

Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

A folder should open with an item named "Mozilla" selected. Quit Firefox if it's running. Move the selected item to the Trash. Relaunch the browser and test.

If the extension is still present, repeat with this line:

/Library/Application Support/Mozilla

If this folder exists, you may be prompted for your administrator login password when making changes to it.

Some kinds of malware may insert code into the Firefox application itself. If the above steps don't solve the problem, quit Firefox, delete it from the Applications folder, and download a fresh copy directly from mozilla.org.

White Box in the Middle of My Screen

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