Why is my macbook air (mid 2012) shutting down and restarting multiple times a day?

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Why is my macbook air (mid 2012) shutting down and restarting multiple times a day?

My Macbook Air (mid 2012) running OS X Yosemite 10.10.5 shuts down and restarts multiple times a day. There doesn't seem to be any certain thing that triggers it. I am not well versed in all things computer. Can anyone help me?

MacBook Air (13-inch Mid 2012), OS X Yosemite (10.10.5)

Posted on Aug 24, 2015 10:32 AM

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Answer 1

Best reply

John Galt

Level 10

141,162 points

Aug 24, 2015 1:10 PM in response to kawfy

After it restarts, does a dialog box resembling the following appear?

If it does, click the Report... button, copy the entire text of the report, and paste it in a reply.
If it does not, read the following:

Find the Console app - it is in your Utilities folder and looks like this

You can find it by selecting Utilities from the Finder's Go menu.

Open Console.

If the log list column on the left is not already displayed, show the log list by selecting Show Log List from Console's View menu. Click the "reveal triangles" adjacent to User Diagnostic Reports and System Diagnostic Reports.

Select the most recent crash or kernel panic report. They have names ending in .crash or .panic, respectively. Copy and Paste the text of the report in a reply to this discussion.

Most of the entries will be cryptic but will contain information you might consider personal such as your Mac's name. If you do not want that information to appear, delete or obscure it when posting your reply. Leave enough information so that the entries can be deciphered.

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Answer 2

kawfy Author

Level 1

0 points

Aug 24, 2015 1:32 PM in response to John Galt

Yep, it does. I just got it again right before seeing your reply and didn't know to copy it. 😟 Give me a bit it will no doubt do it again very shortly and I will paste it here.

TIA

Reply

Answer 3

kawfy Author

Level 1

0 points

Aug 24, 2015 9:26 PM in response to John Galt

Anonymous UUID: F98BED0E-2041-539B-DB35-E7001874CD59

Mon Aug 24 23:20:37 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff8008a16df2): Kernel trap at 0xffffff80089fdb89, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff80b9a3a008, CR3: 0x000000014ec110a9, CR4: 0x00000000001626e0

RAX: 0xffffff801318eea0, RBX: 0x00000000001e4340, RCX: 0xffffff8010539358, RDX: 0xffffff80b9a3a000

RSP: 0xffffff80a2a0b980, RBP: 0xffffff80a2a0ba60, RSI: 0xffffff80b9a3a000, RDI: 0x0000000000000005

R8: 0xffffff80090e1e18, R9: 0x0000000000000000, R10: 0xffffff80b9a3a000, R11: 0xffffff80b9a40000

R12: 0xffffff8010539350, R13: 0xffffff8010539350, R14: 0x0000000000000000, R15: 0xffffff80090e1e18

RFL: 0x0000000000010286, RIP: 0xffffff80089fdb89, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0xffffff80b9a3a008, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff80a2a0b630 : 0xffffff800892ad21

0xffffff80a2a0b6b0 : 0xffffff8008a16df2

0xffffff80a2a0b870 : 0xffffff8008a33ca3

0xffffff80a2a0b890 : 0xffffff80089fdb89

0xffffff80a2a0ba60 : 0xffffff80089fe775

0xffffff80a2a0bac0 : 0xffffff800899daab

0xffffff80a2a0bb00 : 0xffffff800898e605

0xffffff80a2a0bb70 : 0xffffff800898eb2e

0xffffff80a2a0bbd0 : 0xffffff80089bbdf0

0xffffff80a2a0bc10 : 0xffffff80089bbb5e

0xffffff80a2a0bc40 : 0xffffff80089b2f95

0xffffff80a2a0bc80 : 0xffffff80089ac4ac

0xffffff80a2a0bd90 : 0xffffff80089a22ac

0xffffff80a2a0bdc0 : 0xffffff800894d5b7

0xffffff80a2a0be00 : 0xffffff8008dc12e9

0xffffff80a2a0be70 : 0xffffff8008dd8b12

0xffffff80a2a0bef0 : 0xffffff8008dd8fe7

0xffffff80a2a0bf30 : 0xffffff8008927256

0xffffff80a2a0bf60 : 0xffffff8008a1756e

0xffffff80a2a0bf80 : 0xffffff8008a33c6f

BSD process name corresponding to current thread: fmfd

Mac OS version:

14F27

Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

Kernel slide: 0x0000000008600000

Kernel text base: 0xffffff8008800000

__HIB text base: 0xffffff8008700000

System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

System uptime in nanoseconds: 20479652648214

last loaded kext at 7933905612051: com.apple.iokit.SCSITaskUserClient 3.7.5 (addr 0xffffff7f8b1db000, size 36864)

last unloaded kext at 8019239911924: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f8b1d3000, size 16384)

loaded kexts:

com.symantec.kext.SymAPComm 12.7.1f4

com.symantec.kext.fw 5.3.1f4

com.symantec.kext.ips 3.10.2f23

com.symantec.kext.pf 5.7.1f4

com.symantec.kext.internetSecurity 5.5f7

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.AGPM 110.19.6

com.apple.driver.X86PlatformShim 1.0.0

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 272.18.1

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleHDA 272.18.1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBCardReader 3.5.5

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.DspFuncLib 272.18.1

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleHDAController 272.18.1

com.apple.iokit.IOHDAFamily 272.18.1

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookAir5,2, BootROM MBA51.00EF.B03, 2 processors, Intel Core i5, 1.8 GHz, 4 GB, SMC 2.5f9

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD TS128E, 121.33 GB

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Internal Memory Card Reader

Thunderbolt Bus: MacBook Air, Apple Inc., 23.4

Reply

Answer 4

John Galt

Level 10

141,162 points

Aug 25, 2015 12:19 AM in response to kawfy

Uninstall Norton. Be sure to follow its uninstallation instructions and do not use any so-called "cleaners" or "zappers" to eradicate it.

Reply

Answer 5

John Galt

Level 10

141,162 points

Aug 25, 2015 12:40 AM in response to John Galt

Removing all Norton programs for Mac by using the RemoveSymantecMacFiles removal

Reply

Answer 6

kawfy Author

Level 1

0 points

Aug 25, 2015 6:10 AM in response to John Galt

ok, but if I do that, wouldn't I leave my mac unprotected? Is there a better anti virus to use that wouldn't cause this craziness? Again, let me just say, I am a luddite when it comes to tech stuff.

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Answer 7

John Galt

Level 10

141,162 points

Aug 25, 2015 7:51 AM in response to kawfy

.

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Answer 8

John Galt

Level 10

141,162 points

Aug 25, 2015 7:57 AM in response to kawfy

kawfy wrote:

ok, but if I do that, wouldn't I leave my mac unprotected? Is there a better anti virus to use that wouldn't cause this craziness?

No to both questions. Non-Apple "anti-virus" products convey no benefit on a Mac. Reliance upon them will result in your becoming more susceptible to malware intrusion and data theft. Some such products are malware themselves, and many of them will render a Mac effectively useless — as you determined. Read below.

There will always be threats to your information security associated with using any Internet - connected communications tool:

You can mitigate those threats by following commonsense practices
Delegating that responsibility to software is an ineffective defense
Assuming that any product will protect you from those threats is a hazardous attitude that is likely to result in neglecting point #1 above.

OS X already includes everything it needs to protect itself from viruses and malware. Keep it that way with software updates from Apple.

A much better question is "how should I protect my Mac":

Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.
Such products are very aggressively marketed. They are all scams.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources.
- Illegally obtained software is almost certain to contain malware.
- "Questionable sources" include but are not limited to spontaneously appearing web pages or popups, download hosting sites such as C net dot com, Softonic dot com, Soft pedia dot com, Download dot com, Mac Update dot com, or any other site whose revenue is primarily derived from junk product advertisements.
- If you need to install software that isn't available from the Mac App Store, obtain it only from legitimate sources authorized by the software's developer.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
- Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
- Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
- Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iCloud, iTunes, or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose:
Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
- Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
- Java can be disabled in System Preferences.
- Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
- The same precaution applies to Adobe Flash Player. Newly discovered Flash vulnerabilities appear almost weekly.
Beware spontaneous popups: Safari menu > Preferences > Security > check "Block popup windows".
- Popup windows are useful and required for some websites, but unsolicited popups are commonly used to deceive people into installing unwanted software they would never intentionally install.
- The mere appearance of a popup itself does not infect your Mac with anything malicious, but many contain resource-hungry code that will slow down Internet browsing.
- If you ever receive a popup window indicating that your Mac is infested with some ick or that you won some prize, it is 100% fraudulent. Ignore it.
- The same goes for a spontaneously appearing dialog insisting that you upgrade your video player right this instant. Such popups are frequently associated with sites that promise to deliver "free" movies, music, or other copyrighted content that is not normally "free".
- If you find Safari has locked up, leaving you unable to dismiss the page, read Phony "tech support" / "ransomware" popups and web pages for the solution.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
- The most serious threat to your data security is phishing. Most of these attempts are pathetic and are easily recognized, but that hasn't stopped prominent public figures from recently succumbing to this age-old scam.
- OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
- Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
- If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
- Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.

Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.

Reply

Answer 9

kawfy Author

Level 1

0 points

Aug 25, 2015 12:13 PM in response to John Galt

I uninstalled norton via applications, symantec folder, uninstall. I don't have any zappers or cleaners that I know of. I did not see your next link until after I uninstalled. I downloaded the Remove Symantec that you linked and tried to use it (although not sure if I was supposed to at this point) and it did not allow me to use it. I do know, that it is uninstalled and now I have a folder on my desk top that says "Saved Symantec Data". Did I mess anything up?

Reply

Answer 10

John Galt

Level 10

141,162 points

Aug 25, 2015 8:30 PM in response to kawfy

There is no reason to believe you did anything improperly. If your Mac is no longer crashing and is working as expected, that's success.

Reply

Answer 11

kawfy Author

Level 1

0 points

Aug 25, 2015 9:05 PM in response to John Galt

ok, yes, it is no longer crashing. Thank you thank you! I really appreciate it. One last question, the new file that was created on my desktop after the uninstall titled "Saved Symantec Data", what should I do with that, should I just delete it or drag it to the trash icon? I never truly know if I am going to do something horrible to my computer😝

Reply

Answer 12

John Galt

Level 10

141,162 points

Aug 25, 2015 9:47 PM in response to kawfy

From its name and the fact it appeared after uninstalling Symantec, I suspect it is only useful to Symantec, and as you know Symantec isn't useful to you. So, I'd drag it to the Trash and forget about it.

Reply

Answer 13

kawfy Author

Level 1

0 points

Aug 26, 2015 1:50 PM in response to John Galt

well....much to my dismay, it is doing it again. I am pasting the newest report. Any other ideas?

Anonymous UUID: F98BED0E-2041-539B-DB35-E7001874CD59

Wed Aug 26 15:45:13 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff8005816df2): Kernel trap at 0xffffff80057fdb89, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x00007fa0f119f008, CR3: 0x00000000428fd0c8, CR4: 0x00000000001626e0

RAX: 0xffffff800fdeaea0, RBX: 0x00000000001e4340, RCX: 0xffffff800d195358, RDX: 0x00007fa0f119f000

RSP: 0xffffff809e1bbc10, RBP: 0xffffff809e1bbcf0, RSI: 0x00007fa0f119f000, RDI: 0x00000000000000a0

R8: 0xffffff802039e138, R9: 0x0000000000000000, R10: 0x00007fa0f119f000, R11: 0x00007fa0f1200000

R12: 0xffffff800d195350, R13: 0xffffff800d195350, R14: 0x00000000000002f5, R15: 0xffffff802039e138

RFL: 0x0000000000010282, RIP: 0xffffff80057fdb89, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x00007fa0f119f008, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff809e1bb8c0 : 0xffffff800572ad21

0xffffff809e1bb940 : 0xffffff8005816df2

0xffffff809e1bbb00 : 0xffffff8005833ca3

0xffffff809e1bbb20 : 0xffffff80057fdb89

0xffffff809e1bbcf0 : 0xffffff80057fe775

0xffffff809e1bbd50 : 0xffffff80057ac625

0xffffff809e1bbe60 : 0xffffff80057a22ac

0xffffff809e1bbe90 : 0xffffff800574d5b7

0xffffff809e1bbed0 : 0xffffff8005bc12e9

0xffffff809e1bbf40 : 0xffffff8005bc0f3c

0xffffff809e1bbf50 : 0xffffff8005c4b376

0xffffff809e1bbfb0 : 0xffffff80058344a6

BSD process name corresponding to current thread: com.apple.WebKit

Mac OS version:

14F27

Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

Kernel slide: 0x0000000005400000

Kernel text base: 0xffffff8005600000

__HIB text base: 0xffffff8005500000

System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

System uptime in nanoseconds: 7334135222654

last loaded kext at 663443133325: com.apple.filesystems.smbfs 3.0.2 (addr 0xffffff7f87ed7000, size 389120)

last unloaded kext at 71017571726: com.apple.driver.AirPort.Brcm4331 800.20.24 (addr 0xffffff7f8716f000, size 2043904)

loaded kexts:

com.apple.filesystems.smbfs 3.0.2

com.apple.driver.AudioAUUC 1.70

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.AGPM 110.19.6

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 272.18.1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleHDA 272.18.1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.5.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.18.1

com.apple.kext.OSvKernDSPLib 1.15

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IOSerialFamily 11

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleHDAController 272.18.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOHDAFamily 272.18.1

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1

Model: MacBookAir5,2, BootROM MBA51.00EF.B03, 2 processors, Intel Core i5, 1.8 GHz, 4 GB, SMC 2.5f9

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD TS128E, 121.33 GB

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus: MacBook Air, Apple Inc., 23.4

Reply

Answer 14

John Galt

Level 10

141,162 points

Aug 26, 2015 7:13 PM in response to kawfy

The kernel panic does not appear to have been caused by software. A hardware fault is possible, however, I have an inherent distrust of any system that has been affected by the installation of ill-conceived junk such as Symantec / Norton. You can rule that out by reinstalling OS X. I doubt that will resolve the problem, but doing so will not affect your existing User account information and there is no disadvantage to it.

Back up the existing system anyway, as a precaution against the unexpected. To back up your system using Time Machine read Mac Basics: Time Machine backs up your Mac - Apple Support.

To reinstall Yosemite read OS X Yosemite: Reinstall OS X - Apple Support.

If the problems persist, schedule a Genius Bar Reservation.

Reply

Answer 15

Aug 30, 2015 2:37 AM in response to kawfy

Hi Kawfy,

Sorry to hear that. May I know if you have an active version of Norton security? Have you tried to reinstall Norton on the MAC and check the status? Let me know if you still have any issues I could look into this further.

Thanks!

Dinesh

Norton Support

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