waylonrobert
Level 1 (0 points)

Q: Mid-2012 MacBook Pro - Random restarts

I have a mid-2012 13" MacBook Pro. The machine randomly restarts several times a day by freezing the screen and cursor, then restarting on its own. There's never consistency as to when/why it occurs; sometimes I'm browsing a webpage, sometimes I'm changing a track in Apple Music, sometimes I'm writing code in one of my text editors, editing a photo in Photoshop, etc.

 

I thought a bad hard drive was the problem, so I replaced the factory HDD with an SSD and moved the HDD to the SuperDrive location. While the machine is much more faster thanks to the SSD, the restarts continue to occur. I'm running on a fresh copy of 10.10.5. What's bizarre is that I can go 1-2 days without an issue, and then be hit by it like a ton of bricks. I wrote down how many times it occured over the course of a business day, and the highest is 37 restarts. I also thought the problem was heat related, but it has restarted when just powering on, so I've ruled that out.

 

Does anyone have some ideas as to what is causing this? It's far out of warranty and I'm not thrilled at replacing this machine so soon. My most recent log is attached:

 

Thu Aug 20 16:25:37 2015

 

 

*** Panic Report ***

panic(cpu 1 caller 0xffffff8000c16df2): Kernel trap at 0xffffff8000b34851, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x000000011b641000, CR3: 0x000000037b7000c7, CR4: 0x00000000001626e0

RAX: 0x480000000cb9c085, RBX: 0xffffff80203cf300, RCX: 0x0000000000000000, RDX: 0x000000000000c4dd

RSP: 0xffffff81e8ffbed0, RBP: 0xffffff81e8ffbef0, RSI: 0x0000000000000000, RDI: 0xffffff80203cf300

R8:  0xffffff8001234640, R9:  0xffffff8024e74f51, R10: 0x0000000000000001, R11: 0x000011009bbece00

R12: 0xffffff81df115000, R13: 0x000000000097d1a3, R14: 0x0000000000000012, R15: 0x0000000000000000

RFL: 0x0000000000010006, RIP: 0xffffff8000b34851, CS:  0x0000000000000008, SS:  0x0000000000000000

Fault CR2: 0x000000011b641000, Error code: 0x0000000000000000, Fault CPU: 0x1

 

 

Backtrace (CPU 1), Frame : Return Address

0xffffff81df10de10 : 0xffffff8000b2ad21

0xffffff81df10de90 : 0xffffff8000c16df2

0xffffff81df10e050 : 0xffffff8000c33ca3

0xffffff81df10e070 : 0xffffff8000b34851

0xffffff81e8ffbef0 : 0xffffff8000b407f0

0xffffff81e8ffbf40 : 0xffffff8000b412ca

0xffffff81e8ffbf70 : 0xffffff8000c10408

 

 

BSD process name corresponding to current thread: VTDecoderXPCServ

 

 

Mac OS version:

14F27

 

 

Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

Kernel slide:     0x0000000000800000

Kernel text base: 0xffffff8000a00000

__HIB  text base: 0xffffff8000900000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

 

 

System uptime in nanoseconds: 18694310802734

last loaded kext at 255981151444: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f83429000, size 69632)

last unloaded kext at 363973292864: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f83429000, size 61440)

loaded kexts:

org.virtualbox.kext.VBoxNetAdp 4.3.10

org.virtualbox.kext.VBoxNetFlt 4.3.10

org.virtualbox.kext.VBoxUSB 4.3.10

org.virtualbox.kext.VBoxDrv 4.3.10

com.Cycling74.driver.Soundflower 1.6.6

com.apple.filesystems.smbfs 3.0.2

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.19.6

com.apple.driver.X86PlatformShim 1.0.0

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleMikeyDriver 272.18.1

com.apple.driver.AppleHDA 272.18.1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.AppleLPC 1.7.3

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleIRController 327.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleSDXC 1.6.5

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18.1

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleHDAController 272.18.1

com.apple.iokit.IOHDAFamily 272.18.1

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.iokit.IO80211Family 730.60

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

 

 

System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x029E, 0x434D5358384758334D314131363030433130

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x029E, 0x434D5358384758334D314131363030433130

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: IR Receiver

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Serial ATA Device: Samsung SSD 850 EVO 500GB, 500.11 GB

Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB

Model: MacBookPro9,2, BootROM MBP91.00D3.B0B, 2 processors, Intel Core i5, 2.5 GHz, 16 GB, SMC 2.2f44

Network Service: Ethernet, Ethernet, en0

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

 

MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10.5)

Posted on Aug 24, 2015 3:21 PM

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waylonrobert

Q: Mid-2012 MacBook Pro - Random restarts

  • All replies
  • Helpful answers

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Aug 24, 2015 4:00 PM in response to waylonrobert
    Level 9 (52,776 points)
    Mac OS X
    Aug 24, 2015 4:00 PM in response to waylonrobert

    Take out the third party RAM and install the original RAM.  Do the kernel panics stop?

     

    These are software candidates that MAY be causing problems.  If the RAM swap does not solve the kernel panics, delete these items and see if there is an improvement:

    Screen Shot 2015-08-24 at 6.59.50 PM.png

    Ciao.

  • by waylonrobert,

    waylonrobert waylonrobert Aug 24, 2015 4:11 PM in response to OGELTHORPE
    Level 1 (0 points)
    Aug 24, 2015 4:11 PM in response to OGELTHORPE

    Thanks for the RAM suggestion. I do not think that is the culprit as I never used the stock RAM; when I purchased the machine, I also purchased new memory and installed - I never turned on this machine with the stock RAM. The restarting problem began well over a year after that.

     

    It's going to be difficult to uninstall Virtualbox as I rely on it for work (I'm a developer), but I suppose I can try it out. Since I can't exactly duplicate the problem, I'll have to wait and see if it helps. It's worth mentioning that Virtualbox and Soundflower have been installed since I bought the computer and have not given me any other issues, and the restarting occurred well after those were installed.

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Aug 24, 2015 4:27 PM in response to waylonrobert
    Level 9 (52,776 points)
    Mac OS X
    Aug 24, 2015 4:27 PM in response to waylonrobert

    In addition to the items that I have pointed out, you might also check out the Samsung SSD.  These forums have had a number of posts with misbehaving Samsung EVO 850 SSDs (there have been success stories as well).  Samsung Technical support has not received high marks and the Samsung website makes no mention of Mac compatibility the last time I looked.

     

    Those are the potential problem areas that the report indicates.  You might pursue some additional troubleshooting via this Apple support article:

     

    https://support.apple.com/en-us/HT200553

     

    An appointment at an Apple store genius bar for a FREE evaluation is always a good option.  Bring the kernel panic report with you.

     

    Ciao.

  • by waylonrobert,

    waylonrobert waylonrobert Aug 24, 2015 5:11 PM in response to OGELTHORPE
    Level 1 (0 points)
    Aug 24, 2015 5:11 PM in response to OGELTHORPE

    I appreciate this thought. But as I said in my original post, the problem occurred well before the SSD was installed, as my previous research into this issue pointed to HDD issues.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Aug 25, 2015 2:43 AM in response to waylonrobert
    Level 9 (52,776 points)
    Mac OS X
    Aug 25, 2015 2:43 AM in response to waylonrobert

    waylonrobert wrote:

     

    I appreciate this thought. But as I said in my original post, the problem occurred well before the SSD was installed, as my previous research into this issue pointed to HDD issues.

    I fully understand that.  All I can do is to report to you what I see in the kernel panic report without the benefit of any experience with your MBP.  There may be another problem(s) that the report does not disclose that is at the root.  The only other step you might consider is running an Apple Hardware Test which may offer a clue:

     

    https://support.apple.com/en-us/HT201257

     

    Note that an error free AHT is not definitive.

     

    Ciao.