i cloud error
i need to sell my i phone5 but when i am trying to erase i cloud there is massage showing that i cloud verification failed. also i phone doesn't accepting my apple id password but pc does.
please assist !!
iPhone 5, iOS 8.4
User profile for user:
brenden dv
User level:
Community Specialist
Hello dilan1989,
I'm sorry to hear you are having these issues with your iPhone. I also apologize, I'm a bit unclear on the exact nature of the issue you are describing, but it sounds like you may be having issues erasing your iPhone due to the Find My iPhone Activation Lock feature, which involves iCloud. If that is the case, you may find the steps outlined in the following article helpful, in particular the section about removing the device via iCloud.com:
Turn off Find My iPhone Activation Lock - Apple Support
If you are planning on selling your iPhone, you may also find this article helpful:
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
Regards