Q: deactivated iphone impossible to restore...
hi
my dad ( and my sister :-/ ) got his 4 digit code wrong 6 times in a row -> the iphone is deactivated.
since the iphone has find my iphone turned on, i can't restore it from itunes, i need to erase it remotely first...
and that's when it gets tricky :
the iphone doesn't seem to log into the home wifi & as it was restarted it's not on the cellular network ( it says sim locked at the top of the screen )
which means i have no way to remotely erase it on iCloud.com because it never shows up as online.
are you still following?
is there a way to connect this iphone from the deactivated screen ?? i couldn't find a way to access a wifi dialog or simcard pin screen
thanks in advance!
t.
......
Iphone 5c running iOs 8
mac running yosemite
I'm helping them over the phone and i can't see the iphone screen so maybe i'm missing something obvious :-)
iPhone 5c, iOS 8.4
Posted on Aug 25, 2015 8:21 AM



