tanguy auffret

Q: deactivated iphone impossible to restore...

hi

my dad ( and my sister :-/ ) got his 4 digit code wrong 6 times in a row -> the iphone is deactivated.

since the iphone has find my iphone turned on, i can't restore it from itunes, i need to erase it remotely first...

and that's when it gets tricky :

the iphone doesn't seem to log into the home wifi & as it was restarted it's not on the cellular network ( it says sim locked at the top of the screen )

which means i have no way to remotely erase it on iCloud.com because it never shows up as online.

are you still following?

is there a way to connect this iphone from the deactivated screen ?? i couldn't find a way to access a wifi dialog or simcard pin screen

thanks in advance!

t.

......

Iphone 5c running iOs 8

mac running yosemite

I'm helping them over the phone and i can't see the iphone screen so maybe i'm missing something obvious :-)

iPhone 5c, iOS 8.4

Posted on Aug 25, 2015 8:21 AM

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Q: deactivated iphone impossible to restore...

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  • by alex_h1,

    alex_h1 alex_h1 Aug 26, 2015 12:28 PM in response to tanguy auffret
    Community Specialists
    Aug 26, 2015 12:28 PM in response to tanguy auffret

    Howdy tanguy auffret,

    Thanks for using the Apple Support Communities.

     

    I see from your post that you have an iPhone that has been disabled due to entering the passcode in too many times incorrectly.  If you cannot connect to cellular data or Wi-Fi on the iPhone, then you will need to restore the iPhone by following either option below.

     

    Restore using iTunes

    If you've synced your device with iTunes, you can restore your device.

    1. Connect your device to the computer you synced with.
    2. Open iTunes. If asked for a passcode, try another computer you've synced with, or use recovery mode
    3. Wait for iTunes to sync your device and make a backup. If it doesn't, learn what to do.
    4. Once the sync and backup have finished,click Restore [your device].
    5. When you reach the Set Up screen while restoring your iOS device, tap Restore from iTunes backup.
    6. Select your device in iTunes. Look at the date and size of each backup and pick the most relevant one.

     

    Restore using recovery mode

    If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

    1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider
    2. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
    3. When you see the option to Restore or Update, choose Restore. 

      iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
       
    4. Wait for the process to finish. Then you can set up and use your device.

    If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

     

    Take care.