No Connection through USB-c

Question

Level 1

14 points

No Connection through USB-c

New MacBook 12" OS X (10.10.4) and brand new WD 4TB MyBook hard drive.

When I plug directly into the USB-c with a USB -c to USB - 3.0 adapter and go to the hard drive I am not getting a recognized drive. Nothing appears in my devices at all. Finder shows a "remote disc" that cannot be removed even when nothing is connected to the MacBook. The drive is recognized by my old MacBook Pro, so I know the drive is functional.

I have tried through the multi-port adapter as well seeing if the MacBook just needed power at the same time and that did not prove any differently.

Keith

MacBook, OS X Yosemite (10.10.4)

Posted on Aug 25, 2015 9:07 AM

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Answer 1

Aug 26, 2015 2:59 AM in response to wkdavis

Open the Finder.

From the Finder menu bar click Finder > Preferences then select the General tab.

Make sure: External disks is selected.

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Answer 2

wkdavis Author

Level 1

14 points

Aug 26, 2015 7:44 AM in response to Carolyn Samit

Unfortunately, no... that wasn't it. I had already checked it and it was, by default set to identify the external drives. But I did got ahead and uncheck and recheck the box to see if that gave it to me. Bad sadly, no.

But I appreciate the shot.

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Answer 3

Lanny

Level 6

13,183 points

Aug 27, 2015 5:12 AM in response to wkdavis

Do you see it in Disk Utility? If it was a new drive, it was probably formatted as NTFS by default, and will have to be reformatted as HFS+ for use with the Mac.

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Answer 4

wkdavis Author

Level 1

14 points

Aug 27, 2015 1:00 PM in response to Lanny

When I plug the drive into my older MacBook Pro, the drive shows up in Finder. Command-I and I see that the drive is indeed NTFS. But it is still there.

When I then go to the new MacBook, the light on the front of the drive is going on showing that there is a "connection", but the drive does not appear in either the Finder or in Disk Utility.

Thinking abut formatting to HFS+ using my old Pro and seeing if that can get me connected. I'm running out of ideas here.

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