Visa giftcard denied?

For the past few months I've been using a $50 Visa giftcard that I bought for iTunes and the App Store. It was working fine until a few days ago. I tried to simply update an app on my iPhone 5S running iOS 8.4 and it said "Verification Required." So I clicked continue and entered my password. All my billing information popped up. At the top, it said "There's a billing problem with a previous purchase. Please update your payment method." in red. Everything was already entered except for my security code, so I re-entered it. Then I clicked done. Then it said "Your payment method was declined. Please enter another payment method." I was puzzled. I checked the balance on my card, and there was still money on it. Then I tried re-entering all of my information, but that didn't work. I tried going on my computer to buy a song, and the same thing happened. I tried entering all my payment information on there. Still nothing. I tried looking up some solutions but none of them worked. Any ideas?



Thanks 🙂


- 32GB iPhone 5S running iOS 8.4.1

iPhone 5s, iOS 8.4.1, 32GB

Posted on Aug 25, 2015 9:06 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Aug 25, 2015 12:29 PM

Prepaid cards tend not to be accepted by iTunes as part of the validation is that they need to be registered to the same name and address as on your iTunes account. Do you have a proper card that you can put on your account so that you pay off what you owe (until that is paid you won't be able to download anything else, including free items, updates to apps, and redownloading past purchases) and be able to do further purchases ?

1 reply
Sort By: 
Question marked as ⚠️ Top-ranking reply

Aug 25, 2015 12:29 PM in response to Anonymous_353

Prepaid cards tend not to be accepted by iTunes as part of the validation is that they need to be registered to the same name and address as on your iTunes account. Do you have a proper card that you can put on your account so that you pay off what you owe (until that is paid you won't be able to download anything else, including free items, updates to apps, and redownloading past purchases) and be able to do further purchases ?

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Visa giftcard denied?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.