joan.sillzz
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Q: my iMessage

ookay so I need help, my imessage AND FaceTime keep saying "waiting for activation" and I've signed in and out & turned it off and on and still doesn't work, idk if there is something I have to do to activate it or not, or if I have to wait so any advice helps

iPhone 6, iOS 8.2

Posted on Aug 25, 2015 5:45 PM

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joan.sillzz

Q: my iMessage

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  • by pedro d,

    pedro d pedro d Aug 27, 2015 11:05 AM in response to joan.sillzz
    Community Specialists
    Aug 27, 2015 11:05 AM in response to joan.sillzz

    Hello there, Joan.

     

     

     

    It seems you're having issues activating your FaceTime and iMessage on your iOS device. The following Knowledge Base article offers up some great steps to review for troubleshooting:

     

     

     

    If you get an error when trying to activate iMessage or FaceTime - Apple Support

     

     

     

    Check your device settings

    1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you'll need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
    2. Go to Settings > General > Date & Time and make sure that you've set up your time zone correctly.

    Turn off iMessage and FaceTime and restart

    1. Go to Settings > Messages and turn off iMessage.
    2. Go to Settings > FaceTime and turn off FaceTime.
    3. Restart your device.
    4. Turn iMessage and FaceTime back on.

    Still not activated after a day?

    It might take up to 24 hours to activate iMessage and FaceTime. If you've waited more than 24 hours, follow these steps:
    1. Make sure that your device has the latest version of iOS.
    2. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
    3. Contact Apple Support.

     

     

     

    Thanks for being a part of Apple Support Communities.

     

     

     

    Cheers.