-
All replies
-
Helpful answers
-
Aug 27, 2015 2:59 PM in response to Jetblack1492by judysings,Hi Jetblack1492,
Congratulations on the purchase of your new Macbook Pro. It sounds like you have a hardware issue with the iSight camera, as it is not opening in more than one software application.
Here are a few initial things to try. If the issue persists, I'll include a link to our technical support team to delve into this further.
How to Troubleshoot iSight
https://support.apple.com/en-us/HT2090Built-in iSight cameras
These steps are for iSight cameras that are built into a computer, such as the iMac G5 (iSight) or later, the MacBook, or MacBook Pro.
See if the issue is application-specific.
Try another application (iSight works with applications like iChat, PhotoBooth, and iMovie HD 6) to see if the iSight camera exhibits the same behavior in all applications. If it only happens in one application, try reinstalling that application.
See if the issue is user-specific.
Test your iSight camera in another user account. If the issue only occurs in one user, the issue would be isolated to user settings.
Find out if the computer recognizes the iSight
Check System Profiler (in the Utilities folder, inside the Applications folder). Under the USB header, check to see if the iSight camera is detected.
Reset SMC or PMU
Resetting the System Management Controller (SMC) on your Mac
https://support.apple.com/en-us/HT201295How to Reset NVRAM on your Mac
https://support.apple.com/en-us/HT204063If you need additional support for your MacBook Pro contact Apple Support:
MacBook Pro - Contact Support - Apple SupportRegards,
-
Aug 27, 2015 3:17 PM in response to Jetblack1492by Klaus1,If it is only 3 days old, take it back and demand a replacement.
-
Aug 28, 2015 2:05 AM in response to Klaus1by VeitchB,Hi Klaus1 I came across your piece on trojans etc when trying to solve a problem. My data usage has exploded recently and I cannot identify the problem. I suspect (but really don't know) that i have a virus. My AVG anti software did pick up some infected file sometime ago which i simply deleted (scans now show no infected files) but I guess the problem could be embedded in safari (?). I have done what a novice can do to try and find the problem but with out success. Also, more Mac knowledgeable people I know don't seem to know where to start either. A ridiculously open question but do you have any ideas what I could do or should i admit defeat and just wipe and start again?
Any help would be appreciated. Cheers, Brian
