Slow Unresponsive MacBook Pro

HI Linc

thanks for the sound advice as always.

i Assumed a visit to apple was on the cards. The link to try an get a genius app is long winded!! And get to the service app In store an says no apps available!!

WWill phone branch tomorrow

also can you explain the back up in more detail, "there are ways of back up a computer that's not fully functional"

AS mentioned have done 1 time machine backup which took 36 hours,

but of course I want to be safe not sorry.

thank you

kindly

BBest Jon

HI lllaass

thanks for for your reply ,, I will investigate this app for sure .. Bit worried about turning the thing

on,

was going to try and get a genius to look at it

thank u kindly for your help advice

best

jon

Hi Linc,

I have already done a time machine back up, it took 36 hours to complete - is that sufficient

Best

Jon

Hi Llaass

The etre app was very impressive in terms of downloading and user firendly, here is what it churned out:-

EtreCheck version: 2.4.1 (137)

Report generated 8/27/15, 9:31 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 409 - SN = W02174BU7D3BB

Video Information: (What does this mean?)

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: (What does this mean?)

OS X 10.10.5 (14F27) - Time since boot: less than an hour

Disk Information: (What does this mean?)

TOSHIBA MK5065GSXF disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (89.92 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online

HL-DT-ST DVDRW GS31N ()

USB Information: (What does this mean?)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Configuration files: (What does this mean?)

/etc/sudoers - Modified

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Kernel Extensions: (What does this mean?)

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (2.0) [Click for support]

Problem System Launch Agents: (What does this mean?)

[loaded] com.paragon.NTFS.notify.plist [Click for support]

User Login Items: (What does this mean?)

apple-scc-20150819-093720 UNKNOWN (missing value)

Internet Plug-ins: (What does this mean?)

Flip4Mac WMV Plugin: Version: 3.0.0.85 BETA - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 17.0.0.169 - SDK 10.6 Outdated! Update

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.5.3 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

User internet Plug-ins: (What does this mean?)

Google Earth Web Plug-in: Version: 7.1 [Click for support]

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

GoPro [Click for support]

Paragon NTFS for Mac ® OS X [Click for support]

Time Machine: (What does this mean?)

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 498.88 GB Disk used: 408.96 GB

Destinations:

ED [Local]

Total size: 1.00 TB

Total number of backups: 1

Oldest backup: 2015-08-22 03:12:30 +0000

Last backup: 2015-08-22 03:12:30 +0000

Size of backup disk: Too small

Backup size 1.00 TB < (Disk used 408.96 GB X 3)

Top Processes by CPU: (What does this mean?)

4% WindowServer

1% Google Chrome Helper(3)

0% cloudpaird

Top Processes by Memory: (What does this mean?)

519 MB kernel_task

328 MB Google Chrome Helper(3)

164 MB Google Chrome

90 MB Mail

61 MB Finder

Virtual Memory Information: (What does this mean?)

1.28 GB Free RAM

2.72 GB Used RAM (1.32 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Aug 27, 2015, 09:07:10 AM Self test - passed

MacBook Pro issues

So to recap:-

I Had a few weeks of Incredibly Slow to do anything - Spinning beach ball for everything!!!!!!

(1) 70mins apple tech support –

adware medic scan (already had from apple forum, scan clear) - delete cache/ library / cookies / launch agents - disk utilities - PROM reset

Advice:- time machine back up / reinstall operating software

36 hours to carry out first time machine back up of 488gig

16 hours to reinstall OS X Yosemite

Still Slow ….

(2) Completely ERASE macbook pro – Back to as purchased

Reinstall OSX – froze for 24hrs on –Set up Mac

(3) 30Mins Apple Tech – Reset the systems controls (shift/Ctrl/Alt/power 3secs)

Computer now as purchased – blank canvas –

Still remains slow / spinning beach ball

(4) Apple Genius Bar Appointment … I couldn’t make a reservation as always fully booked, this was a pain as it is a 100 mile round journey to the store.

But took Apple tech phone support and turned up at the Apple store on opening time. 9am. Walk in appointment made for 1130.

• Genius Bar plugged the macbook pro in, within 6 mins of test …
• Block test revealed – Hard Drive Failed – New Hard Drive £106

This was fitted that day … but due to child care arrangements I couldn’t wait to pick the machine up.

(5) 100 mile round trip to collect machine – At genius Bar, MacBook appeared to be working.

At home it soon became clear that the machine was still slow, unresponsive, and very frustrating to use, almost impossible to function progs properly – then on powering up the macbook pro I got a grey screen with a folder and a question mark.

(6) 100 mile round trip back to Apple - Genius Bar – walk in appointment. Fixed there and then – Apparently a loose wire connecting new Hard drive and dust. At the genius bar, macbook pro appeared to be working

Took Macbook home – as soon as I powered up – Machine upresponsive when trying to open progs – upon a restart – back to grey screen with a folder and a question mark.

(7) So my forth 100 mile round trip to Apple store – genius bar at 9 am to attempt to get a walk in appointment as appointments for genius bar were booked up for two weeks. Unbeknown to me, it was the launch day of iphone 6s (Iknow, how did I not know this – well owning an iphone 6, I wasn’t quite ready for a new phone).

I was told that they could not facilitate me due to the launch of the iphone launch and that I would have to book an appointment and have a consultation at the genius bar. This particular member of staff was the one that actually fitted the hard drive, I explained all the above to him and he just apologized and said we would love to help but it will have to be through an appointment next week. Explained my many journeys, the fact that I was hear yesterday bla bla bla, all fell on deaf ears.

Not been one to complain and cause confrontation, I left the Apple store furious inside, dejected and utterly let down by the company. After a moments pause .. I returned to the store and asked to see the manager, a few of the staff in there recognized me through my many visits in close succession etc.

Within minutes I had a Manager and A genius Bar Technician going though the history of the problems and a promise to repair. The tech guy found the problem straight away. In actual fact it was a faulty wire, not a faulty hard drive. I had a refund for the hard drive and the replacement wire fitted.

(8) Finally my macbook is back to good working order:-

• after a 2 month time line –
• Countless hours researching problems online
• 400 miles
• 100 minutes phone calls to apple tech
• 52 hours – back up / reinstall