tjfromwi

Q: iMessage not working after 10.10.5 update.. HELP!

Hello,

 

When I bring up the message application it only allows me to send a text message and not an iMessage.  Also when I goto the hand off icon on the lower right of the doc for the message/chat it brings up the message window and it shows the person I am messaging with, but does not show any of the content of the message and there name is in green (for text only) not blue for iMessage, and the person I am messaging with on my phone has iMessage and I can send iMessages to and from them on my iPhone.  But not on the my MacBook Pro.  When I goto start a new conversation and goto input the persons name in the to box, it will bring up they and number and show that it would be an iMessage being sent, but when I select it it changes green and show it will be sent as a text message.

 

I have tried the above with the .plist troubleshooting, and that did not work.  I have also tried logging out of all my devices on iCloud, and iMessage and then logging back into all of them.

 

 

Macbook Pro

OS X Yosemite 10.10.5

 

Thank you in advance for any solutions.

 

TJ

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Aug 26, 2015 5:23 AM

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Q: iMessage not working after 10.10.5 update.. HELP!

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  • by Linc Davis,

    Linc Davis Linc Davis Aug 26, 2015 5:33 AM in response to tjfromwi
    Level 10 (207,926 points)
    Applications
    Aug 26, 2015 5:33 AM in response to tjfromwi

    If you're not signed in to iMessage, please sign in. If you are signed in, sign out and sign back in.

  • by tjfromwi,

    tjfromwi tjfromwi Aug 26, 2015 5:47 AM in response to Linc Davis
    Level 1 (1 points)
    Aug 26, 2015 5:47 AM in response to Linc Davis

    I've tried that numerous times and it does not help.

  • by tjfromwi,

    tjfromwi tjfromwi Aug 26, 2015 5:50 AM in response to tjfromwi
    Level 1 (1 points)
    Aug 26, 2015 5:50 AM in response to tjfromwi

    Now when I signed out again and back in the persons name I am trying to send a message to is red, and states they are not registered with iMessage and they are.

     

    any other ideas?

  • by tjfromwi,

    tjfromwi tjfromwi Aug 26, 2015 5:56 AM in response to Linc Davis
    Level 1 (1 points)
    Aug 26, 2015 5:56 AM in response to Linc Davis

    Now when I signed out again and back in the persons name I am trying to send a message to is red, and states they are not registered with iMessage and they are.

     

    any other ideas?

  • by Linc Davis,

    Linc Davis Linc Davis Aug 26, 2015 6:25 AM in response to tjfromwi
    Level 10 (207,926 points)
    Applications
    Aug 26, 2015 6:25 AM in response to tjfromwi

    Please try this solution suggested by another ASC member:

    Go on your iPhone.  Settings> Messages > Text Message Forwarding >  .... Turn it OFF.  Exit settings.  Re-Enter Settings> Messages > Text Message Forwarding >.... Turn it ON.  (You must have iMessage open on your mac)  It will say that it needs an access code from your mac.  You should see a pop-up in iMessage with a code.  Enter that code into your iPhone.  Close Settings.  Close iMessage on Mac.  Restart iMessage on Mac.

    iMessage on my mac says every contact is not re...

  • by IT_In_My_VEINS,

    IT_In_My_VEINS IT_In_My_VEINS Aug 26, 2015 6:51 AM in response to tjfromwi
    Level 1 (4 points)
    Aug 26, 2015 6:51 AM in response to tjfromwi

    on messages,( osx yosemite) i don't have Facebook chat anymore.any reason why its disappeared? research have done comes up with nothing. :-(

  • by Eric Root,

    Eric Root Eric Root Aug 26, 2015 1:53 PM in response to tjfromwi
    Level 9 (69,991 points)
    iTunes
    Aug 26, 2015 1:53 PM in response to tjfromwi

    Do a backup.

     

    Quit the application.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library. Then go to Preferences/com.apple.iChat.plist and com.apple.imagent.plist.  Move the .plists to your desktop.

     

    Restart the computer, open the application and test. If it works okay, delete the plists from the desktop.

     

    If the application is the same, return the .plists to where you got it from, overwriting the newer one.

     

    Thanks to leonie for some information contained in this.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 26, 2015 1:58 PM in response to IT_In_My_VEINS
    Level 9 (72,994 points)
    Applications
    Aug 26, 2015 1:58 PM in response to IT_In_My_VEINS

    Humm,

     

    Not really related to the Original Question but I can see the link.

     

    Facebook Chat IDs are different to the basic Email ID you get when you register.  (You have to Enable Chat at Facebook and get the additional ID).

    Is that Facebook Chat ID linked to the Facebook settings in System Preferences > Internet Accounts (I don't use Facebook so I am flying blind) ?

     

    I did have s similar issue with the way I had set up Messages (My Original Apple ID) and the way it changed after and Update (to the @me.com variant I got when I joined iCloud).

    In System Preferences I had to Sign Out of one Apple ID (My Original) and then in again with the iCloud Issued @me.com

    I could then enter the Original Apple ID as the iMessages ID in the Messages App (It does not have to be "The" iCloud one).

     

    Is something similar happing with the two Facebook IDs ?

     

     

     

     

     

    3Sigcopy2.png

    9:58 p.m.      Wednesday; August 26, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by mschouten,

    mschouten mschouten Aug 27, 2015 1:53 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 27, 2015 1:53 AM in response to Linc Davis

    Tried this solution, but still it didn't worked for me. Can't send imessage to another apple user anymore after update to Yosemite 10.10.5. iMessage turns red, not delivered it says.

    Should i remove a .plist somewhere?

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 27, 2015 1:43 PM in response to mschouten
    Level 9 (72,994 points)
    Applications
    Aug 27, 2015 1:43 PM in response to mschouten

    Hi,

     

    It would not be my first choice.

     

    IN the Preferences > Accounts the presumption is the account is "Enabled" via the tick box.

    The only indication after this that you have logged in is the ability to send iMessages.

     

    If every Contact turns red then you are not logged in on the Mac.

    I would try Unticking the Enable box and then Quitting Messages before restarting it again and Enabling the iMessages account  (Similar to Linc's resetting the Text Forwarding Link bit for the actual ID)

     

    If that does not work use the Sign Out button and Quit the app before restarting it and Adding back the Apple ID and Password.

     

    If that does not work then go to the .plists and delete the com.apple.ids.service.com.apple.madrid.plist one.

    In Restarting Messages you will have to re-enter the Apple ID and accept the pop ups about what other devices are using.

     

     

    3Sigcopy2.png

    9:43 p.m.      Thursday; August 27, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by tjfromwi,

    tjfromwi tjfromwi Aug 28, 2015 8:46 AM in response to Ralph Johns (UK)
    Level 1 (1 points)
    Aug 28, 2015 8:46 AM in response to Ralph Johns (UK)

    Well I was on the phone with Apple two days ago, and they escalated up the ladder and did a bunch of diagnostic things that they ran on my Macbook.  They then had me email all the diag files, and whala... two days later my iMessage's are working... 

     

    My guess is Ralph is spot on that the iMessage server needs to be reset for the specific apple id that is having issues.

     

    So I would recommend calling apple right away if anyone else is having this issue.

     

    Thanks for the help everyone!

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 28, 2015 12:56 PM in response to tjfromwi
    Level 9 (72,994 points)
    Applications
    Aug 28, 2015 12:56 PM in response to tjfromwi

    Glad to hear you have a solutions and are working again.

     

     

    3Sigcopy2.png

    8:56 p.m.      Friday; August 28, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by steve_malone,

    steve_malone steve_malone Mar 17, 2016 6:55 AM in response to Eric Root
    Level 1 (0 points)
    Mar 17, 2016 6:55 AM in response to Eric Root

    This didn't work for me...tried removing the com.apple.* files and tried restarting the iphone to get the code but neither worked.

     

    Anyone got any other suggestions..please?

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 17, 2016 1:29 PM in response to steve_malone
    Level 9 (72,994 points)
    Applications
    Mar 17, 2016 1:29 PM in response to steve_malone

    Hi,

     

    Ok If you have issues with iMessages turning every Contact red and you have tried deleting the madrid .plist in an effort to force the app to make the iMessages account refresh it's login but it has not worked you could try two more things.

     

    Safe Boot

    Start in Safe Boot and then use your Mac Account like normal and try Messages and the iMessages account.

    If it does work reboot normally and try again.

     

    If that does not work Reset the NVRAM How to Reset NVRAM on your Mac - Apple Support

     

    Both these actions clear some caches that a normal restart will not do.

     

    If that does not work use the Apple Icon Menu top left > About this Mac.

    In the Overview tab in Yosemite or El Capitan the Serial Number should be visible.

     

    If it is not then visit an Apple Store and have it put back.

    It can get missed when a logic/mother board is repaired/replaced.

    Apple Authorised Service Providers (AASPs) are an alternative.

     

    It that fails or the Serial Number is there then you will have to Contact Apple Support.

    You have an Apple ID issue with the the Mac's use of the Apple ID only with the iMessages server.

    You will need to explain this (Apple ID issues are free to fix).

    Most likely you will have to ask to be bumped to a Level 2 person.

    Back at OS X 10.8.2 update is when the Serial Number was used in conjunction with the Apple ID and password to create a device specific login.

    At that point the Level 2 people would reset the Server and your ID themselves.

    Now it is a long process as they try to establish what has triggered this "Security feature".  That might involve the Engineers as well and some data gathering.  (we have not discovered as set of words that make this go any quicker).

    If you are polite but insistent that it needs to be fixed/reset now they will say it takes 24 hours but is normally reset overnight.

     

     

    3Sigcopy2.png

    8:29 pm      Thursday; March 17, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
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