Windows 10 won't recognise my ipod shuffle

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Level 1

6 points

Windows 10 won't recognise my ipod shuffle

I have recently upgraded my pc to Windows 10. Since then I have been unable to charge my iPod shuffle through the USB port as I have done many times before. Both the iPod and pc are at least 5 years old but until the Windows upgrade I have not had any problems.

I have no problem launching ITunes as soon as I plug in. ITunes informs me that my iPod sync is complete but the device manager tells me that Windows is currently removing my device as I have this error : Windows is uninstalling this device. (Code 21),

I have removed and reinstalled a couple of times. Tried to update the driver but apparently it is already updated. I have watched more than a couple YouTube fix videos to no avail.

Can someone please help? I am not very computer minded and am out of my depth.

iPod shuffle, Other OS, Windows 10

Posted on Aug 26, 2015 8:36 AM

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Answer 1

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Top-ranking reply

louisefromleamington spa

Level 1

4 points

Apr 12, 2017 2:44 AM in response to razza1

Hi, try this.. had same problem. Found this by mistake and it has sorted

Re: Windows 10 unable to sync my i pod

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Answer 2

Chermick

Level 1

0 points

Aug 28, 2015 6:20 PM in response to razza1

Hi Razzal
Having Googled the issue is appears many people are having the same problem as you and I.
I Tunes recognizes the I pod shuffle but Windows 10 doesn't. Even though it is listed as compatible by Microsoft.

My work around is to charge the I pod shuffle with an I phone charger. I Tunes then syncs normally connected via the usb port.
I have also tried reinstalling I Tunes and drivers but no success. Hopefully Apple and Microsoft can come up with a fix soon.

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Answer 3

razza1 Author

Level 1

6 points

Aug 31, 2015 3:11 AM in response to Chermick

Cheers Chermick,

Will give it a go. I too hope they can come up with a solution sooner rather than later

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Windows 10 won't recognise my ipod shuffle