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Helpful answers
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Aug 26, 2015 8:49 AM in response to MoOSalahby Phil0124,Why did they refuse? What did they say was wrong with the headphones?
Try a different authorized service provider:
https://locate.apple.com/eg/en/service/?pt=7&lat=30.0453216&lon=31.239624
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Aug 26, 2015 3:32 PM in response to MoOSalahby Phil0124,Technically speaking they cannot refuse, unless they determined the damage was user caused.
I suggest you try a different Authorized Service Center.
Also, maybe ask to talk to a manager at Best Buy. Escalate the issue.
