HT201441: Turn off Find My iPhone Activation Lock

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hadi878
Level 1 (4 points)
iWork

Q: Activation help.. Plz help

Hello,

I have the iPad of my father in law & he is an old man. Hardly read news.

 

His sun was trying to do something, but he erased everything.

 

I am trying to access the device, but the problem that find my iPhone is on. he does not remember his icould email or even the email he used to register.

 

I know it sounds strange, but this is the truth. i have the device with me for over one month now & it is useless.

 

Anyway to solve this issue??

iPad, Model A1458

Posted on Aug 26, 2015 11:13 AM

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hadi878

Q: Activation help.. Plz help

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  • Helpful answers

  • by Niel,

    Niel Niel Aug 26, 2015 11:15 AM in response to hadi878
    Level 10 (314,528 points)
    Mac OS X
    Aug 26, 2015 11:15 AM in response to hadi878

    Have him take the device and its original purchase receipt to a physical Apple Store.

     

    (132382)

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 26, 2015 11:16 AM in response to hadi878
    Level 9 (59,919 points)
    iPhone
    Aug 26, 2015 11:16 AM in response to hadi878

    The father-in-law will need to bring the iPad and proof of original purchase to a physical Apple store for assistance.

  • by hadi878,

    hadi878 hadi878 Aug 26, 2015 11:21 AM in response to ChrisJ4203
    Level 1 (4 points)
    iWork
    Aug 26, 2015 11:21 AM in response to ChrisJ4203

    Niel & ChrisJ4203,

    First allow me to thank you so much for your quick reply.

     

    The problem that he bought the iPad from a different country & when when i took the iPad with the invoice to stores they refused to fix it saying it is not their unit.We even offered to pay then, but no way. I have shown them the invoice with the device & even the ID of my FIL.

     

    What can i do??

  • by KiltedTim,

    KiltedTim KiltedTim Aug 26, 2015 11:22 AM in response to hadi878
    Level 9 (56,544 points)
    iPhone
    Aug 26, 2015 11:22 AM in response to hadi878

    Take it back to the country where it was originally purchased, though I suspect it will be cheaper to buy a new iPad then it will be to buy a round trip ticket.

  • by hadi878,

    hadi878 hadi878 Aug 26, 2015 11:25 AM in response to KiltedTim
    Level 1 (4 points)
    iWork
    Aug 26, 2015 11:25 AM in response to KiltedTim

    You are totally correct & i offered to buy him a new one, but he insist on his device or he does not want iPad anymore.

    He hated the idea of Find my iPhone.

    He said... is this service to help & support or to rune my life with my device??

     

    I Love Apple & don't like to see him hating it, but looks like i have no other solution

  • by KiltedTim,

    KiltedTim KiltedTim Aug 26, 2015 11:31 AM in response to hadi878
    Level 9 (56,544 points)
    iPhone
    Aug 26, 2015 11:31 AM in response to hadi878

    Activation lock is designed to make a lost or stolen device useless to anyone other than the rightful owner. Unfortunately, if he can't prove that he owns the account it's locked with, or prove original ownership of the device (proof of purchase from an authorized source), then he's pretty much shot himself in the foot.

     

    It's like having a fireproof impregnable safe where you keep all your money and losing the combination. The only way into it will physically destroy the safe and its contents.

  • by hadi878,

    hadi878 hadi878 Aug 26, 2015 11:42 AM in response to KiltedTim
    Level 1 (4 points)
    iWork
    Aug 26, 2015 11:42 AM in response to KiltedTim

    I knew it.

    Many times i have told him to keep his passwords in a paper somewhere, but he never listen.

     

    Anyway.. Thank you so much for all the support & hope he can remember the password somehow one day soon.

     

    good luck & see you soon

     

    Hadi