nholley73

Q: iCloud backup  not working

I have an iPhone 6 Plus and unable to back up to iCloud.   It tries but then I get a message that read: " iTunes could not back up to iPhone because the iPhone disconnected"  ,  but it is still connected.     When I try to back up from my iPhone , it starts but then I get a message " The last backup could not be completed."   It shows that the last back: 8/20/15 @ 9:21 AM

I called a friend who also has an iPhone 6 Plus and ask her to try to backup to iCloud and she got the same message I got.

 

I am able to backup my iPhone  6 Plus through iTunes to my computer.

 

* I Am able to back up my iPad to iCloud with no problems.

 

Anyone else having this problem?  If so any advice how to fix it ?   Thanks Nancy

iPhone 6 Plus, iOS 8.4.1

Posted on Aug 26, 2015 12:15 PM

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Q: iCloud backup  not working

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