I'm using windows 8.1. Just updated to the newest version of itunes and my audio was not working. I changed the option in preferences to play audio using direct sound and I thought that solved the problem. Now all my music plays fine, however all my movies, music videos, and tv shows have picture but no sound when I play them. Anyone know a solution for this.
Windows 8
Hi DDorrell86,
I'm sorry to hear you are having these issues with iTunes on your Windows machine. If you are having issues with audio playback for either music or other content (movies, tv shows, etc), you may find the information and troubleshooting steps outlined in the following articles helpful:
iTunes 12 for Windows: iTunes Playback preferences
iTunes 12 for Windows: If you have trouble playing music or other audio
Regards
Yeah I've been through both of those articles. Cant seem to find any solutions to my issue in either of those.
Hi DDorrell86,
Thank you for using the Apple Support Communities. I'm sorry to hear you are still having this issue. If you have gone through the above linked articles completely without reaching a resolution or a direction for further troubleshooting, you may be better served by reaching out to one of Apple's other available resources for more direct assistance - https://getsupport.apple.com/GetproductgroupList.action
Regards
Audio not working for videos
