Lord Zero

Q: osx server: users sidebar favorites disappear

We have a sudden issue that's crept up. We have a RAID attached to a Mac mini server 10.7.5 (fully updated).

 

All of a sudden, mac users connecting to the server are experiencing a problem where their sidebar favorites/shortcuts disappear. Here's what I've done:

 

Deleted sidebar plist files from one of the workstations.

Repaired permissions from Recovery on server and workstations

run fsck/sbin on server.

 

Nothing seems to help. I have no explanation for why this is suddenly occurring. Any help?

 

Etrecheck follows:

 

Problem description:

users are losing their sidebar shortcuts to server

 

EtreCheck version: 2.4.1 (137)

Report generated 8/26/15 1:42 PM

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

Hardware Information: (What does this mean?)

    Mac mini Server (Mid 2011) (Verified)

    Mac mini - model: Macmini5,3

    1 2 GHz Intel Core i7 CPU: 4-core

    8 GB RAM

        BANK 0/DIMM0

            4 GB DDR3 1333 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1333 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information: (What does this mean?)

    Intel HD Graphics 3000 - VRAM: 512 MB

        DELL 2005FPW 1680 x 1050 @ 60 Hz

 

System Software: (What does this mean?)

    Mac OS X Server 10.7.5 (11G63) - Time since boot: less than an hour

 

Disk Information: (What does this mean?)

    APPLE SSD TS256C disk0 : (251 GB) (Solid State - TRIM: Yes)

        disk0s1 (disk0s1) <not mounted> : 210 MB

        Server HD (disk0s2) / : 250.14 GB (221.90 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    APPLE SSD TS256C disk1 : (251 GB) (Solid State - TRIM: Yes)

        disk1s1 (disk1s1) <not mounted> : 210 MB

        Clone (disk1s2) /Volumes/Clone : 249.96 GB (11.78 GB free)

        Recovery HD (disk1s3) <not mounted>  [Recovery]: 700 MB

 

USB Information: (What does this mean?)

    Mitsumi Electric Hub in Apple Extended USB Keyboard

        Logitech Apple Optical USB Mouse

        Mitsumi Electric Apple Extended USB Keyboard

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    American Power Conversion Smart-UPS 1000 XL FW:681.19.D USB FW:11.03

    Apple Computer, Inc. IR Receiver

 

Thunderbolt Information: (What does this mean?)

    Apple, Inc. Mac mini

        Promise Technology, Inc. Pegasus R-Series

 

Kernel Extensions: (What does this mean?)

        /System/Library/Extensions

    [loaded]    com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]

    [loaded]    com.promise.driver.stex (5.0.62 - SDK 10.2) [Click for support]

 

Startup Items: (What does this mean?)

    AgentMon: Path: /Library/StartupItems/AgentMon

    Startup items are obsolete in OS X Yosemite

 

Problem System Launch Daemons: (What does this mean?)

    [not loaded]    org.apache.htcacheclean.plist [Click for support]

    [failed]    org.apache.httpd.plist [Click for details]

    [not loaded]    org.calendarserver.calendarserver.plist [Click for support]

    [not loaded]    org.clamav.clamd.plist [Click for support]

    [loaded]    org.clamav.freshclam-init.plist [Click for support]

    [not loaded]    org.clamav.freshclam.plist [Click for support]

    [not loaded]    org.dovecot.dovecotd.plist [Click for support]

    [not loaded]    org.dovecot.fts.update.plist [Click for support]

    [running]    org.jabber.jabberd.plist [Click for support]

    [not loaded]    org.jabber.jabberd_notification.plist [Click for support]

    [running]    org.jabber.proxy65.plist [Click for support]

    [not loaded]    org.list.mailmanctl.plist [Click for support]

    [running]    org.postgresql.postgres.plist [Click for support]

 

Launch Agents: (What does this mean?)

    [loaded]    com.kaseya.kaseyaremotecontrol.plist [Click for support]

    [loaded]    com.kaseya.uninstall.plist [Click for support]

    [loaded]    com.kaseya.update.plist [Click for support]

    [running]    com.kaseya.x11vnc_reverse_connect.plist [Click for support]

    [running]    com.logmein.logmeingui.plist [Click for support]

    [running]    com.logmein.logmeinguiagent.plist [Click for support]

    [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]

    [running]    com.teamviewer.teamviewer.plist [Click for support]

    [running]    com.teamviewer.teamviewer_desktop.plist [Click for support]

 

Launch Daemons: (What does this mean?)

    [loaded]    com.24hourtek.odbackup.plist [Click for support]

    [loaded]    com.bombich.ccc.plist [Click for support]

    [not loaded]    com.bombich.ccc.scheduledtask.2F65FEC2-FB95-43D4-99A7-B53E5B7B0C2D.plist [Click for support]

    [running]    com.bombich.ccc.scheduledtask.30DDECFD-2FCD-4A6E-98AA-3F95795B8611.plist [Click for support]

    [running]    com.bombich.ccc.scheduledtask.9F28DD58-4BE3-425B-8C45-5C26D4966074.plist [Click for support]

    [not loaded]    com.bombich.ccc.scheduledtask.A5054CD9-F3F7-43B3-8956-BB4AB6C558CA.plist [Click for support]

    [running]    com.bombich.ccc.scheduledtask.E0D4BF22-2223-496B-96C5-D542951C3288.plist [Click for support]

    [running]    com.bombich.ccc.scheduledtask.E19CE8C8-C201-4950-9648-847CE4227F1D.plist [Click for support]

    [not loaded]    com.bombich.ccc.scheduledtask.F0ED5D8D-75FB-492C-8E9C-6EBD471AFE15.plist [Click for support]

    [running]    com.crashplan.engine.plist [Click for support]

    [running]    com.kaseya.agentmon.plist [Click for support]

    [running]    com.logmein.logmeinserver.plist [Click for support]

    [loaded]    com.logmein.raupdate.plist [Click for support]

    [loaded]    com.marketcircle.daylite.accessd.plist [Click for support]

    [loaded]    com.marketcircle.daylite.attachmentd.plist [Click for support]

    [loaded]    com.marketcircle.daylite.backupd.plist [Click for support]

    [running]    com.marketcircle.daylite.cardcald.plist [Click for support]

    [running]    com.marketcircle.daylite.portsd.plist [Click for support]

    [loaded]    com.marketcircle.daylite.staged.plist [Click for support]

    [loaded]    com.marketcircle.daylite.touchd.plist [Click for support]

    [loaded]    com.promise.bgasched.plist [Click for support]

    [loaded]    com.promise.emaild.plist [Click for support]

    [loaded]    com.promise.httpd.plist [Click for support]

    [loaded]    com.teamviewer.Helper.plist [Click for support]

    [running]    com.teamviewer.teamviewer_service.plist [Click for support]

 

User Launch Agents: (What does this mean?)

    [running]    com.bombich.ccc-user-agent.plist [Click for support]

 

User Login Items: (What does this mean?)

    ChronoSyncBackgrounder    Application  (/Library/Application Support/ChronoSync/ChronoSyncBackgrounder.app)

    iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    HazelHelper    Application  (~/Library/PreferencePanes/Hazel.prefPane/Contents/Resources/HazelHelper.app)

    CrashPlan menu bar    UNKNOWN  (missing value)

    CrashPlan menu bar    Application  (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

    KUsrTsk    Application  (/Applications/KUsrTsk.app)

 

Internet Plug-ins: (What does this mean?)

    QuickTime Plugin: Version: 7.7.1

    JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

 

3rd Party Preference Panes: (What does this mean?)

    Hazel  [Click for support]

 

Time Machine: (What does this mean?)

    Time Machine not configured!

 

Top Processes by CPU: (What does this mean?)

        27%    KaseyaRemoteControlHost(2)

        22%    WindowServer

         5%    fontd

         2%    TeamViewer_Service

         1%    Kaseya.AgentEndpoint

 

Top Processes by Memory: (What does this mean?)

    131 MB    mds

    123 MB    KaseyaRemoteControlHost(2)

    106 MB    WebProcess

    98 MB    CrashPlanService

    90 MB    Safari

 

Virtual Memory Information: (What does this mean?)

    3.94 GB    Free RAM

    4.05 GB    Used RAM

    0 B    Swap Used

 

Diagnostics Information: (What does this mean?)

    Aug 26, 2015, 01:23:40 PM    Self test - passed

    Aug 25, 2015, 09:55:22 PM    /Library/Logs/DiagnosticReports/kextcache_2015-08-25-215522_[redacted].crash

    Aug 25, 2015, 09:55:22 PM    /Library/Logs/CrashReporter/kextcache_2015-08-25-215522_[redacted].crash

    Aug 24, 2015, 09:55:42 PM    /Library/Logs/DiagnosticReports/kextcache_2015-08-24-215542_[redacted].crash

    Aug 24, 2015, 09:55:42 PM    /Library/Logs/CrashReporter/kextcache_2015-08-24-215542_[redacted].crash

    Aug 23, 2015, 09:54:30 PM    /Library/Logs/DiagnosticReports/kextcache_2015-08-23-215430_[redacted].crash

    Aug 23, 2015, 09:54:30 PM    /Library/Logs/CrashReporter/kextcache_2015-08-23-215430_[redacted].crash

Posted on Aug 26, 2015 2:12 PM