Apple TV set date and time. Menu button doesn't work

Question

Apple TV set date and time. Menu button doesn't work

PPlugged in my Apple TV at my new house. Stuck on "setting date and time". It says to hit the menu button but when I do, the light on the front of the box flashes and that's it. Just sits on the date and time screen. I tried a new battery in the remote, no help. Is there a master reset?

Posted on Aug 26, 2015 2:20 PM

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Answer 1

Aug 26, 2015 3:26 PM in response to charlesfromcedarburg

Welcome to the Apple Community.

Assuming this is not the first time you have used your Apple TV

You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
Also try restarting the router. (Also try removing it’s power cord for at least 30 seconds)
If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.

If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

You might also try connecting to a different network and then trying again on your own, you might try at a friends or use the wifi hotspot on your mobile phone if you have one.

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