safari won't work with Xfinity modem

Hi Bee,

Thank you for the reply.

Nothing changed on either of my Macs after they got it working, before killing it again. They had canceld my user names and that seemed to trigger the failure to work with Safari and Mac Mail.

I know 10.6.8 is dated, but it has been very stable and I use the laptop primarily to hold photos taken on vacations and the hard drive is almost completely full. I need to take them off onto DVDs to allow enough room to upgrade the OS.

The one Comcast tech I spoke to that was familiar with Macs did something with the security settings and it suddenly started working. The last tech admitted he wasn't very familiar with Macs and said it had to be a Mac problem since Firefox works OK. He can't get in touch with the previous tech as he is off for a few days. Very frustrating.

Gary

Thanks Bee. Strangely enough, email and Safari are working better today - especially if I use the Xfinity hotspot, not the router internal to the modem. That makes me think there is something going on with the router settings, not the modem itself.

I appreciate the advice and help. Will get the photos onto disc soon and upgrade the OS. Know it will introduce new problems, but that comes with the territory.

Gary

Hi Bee,

After doing more diagnostics and trying things, I discovered that Mac Mail and Safari work fine with the Xfinity Hot Spot, but not with the internal, private router. When I discussed this with their tier 3 support, they looked at the modem and realized the signal levels were way out of whack.

A technician is coming this morning to change out the modem. As I thought from the first, it is not a Mac problem, but a Comcast problem that they are not able to diagnose.

I will be archiving the photos and upgrading the OS in any case.

Thanks for your assistance and support.

Gary

Hi Bee,

Technician just left after replacing the modem and resetting the signal levels into the house. He also said the main problem was that the wifi router had lost the gateways necessary for it to work. The firmware couldn't connect to the internal (private) router without these being in place and even a hard connection to the router couldn't function.

Thanks again for your help and I hope this information will help others when Comcast claims it is a "Mac" problem. It usually means they didn't check everything on their end.

Gary