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Time capsule error: contact system administrator

I recently purchased a 2T time capsule to aid in transferring files from an old computer to a new mac book pro. I had no problems and was able to access the time capsule from both computers, however as I transferred about 50GB of music into the Time Capsules external hard drive I simultaneously became unable to access the time capsule on my new mac. The time capsule will not let me disconnect, changing the wifi does nothing, and if I attempt to add a folder I receive the error code 8058. I can see time capsule and click on in it in the sidebar however nothing show up or appears. When I access it via system preferences and attempt to select anything in the time capsule, I receive the error stating to contact the system admin.


I don't know if it has to do with the fact I copied all of my iTunes from my old mac onto the time machine so that I could access them via my new mac. But please help I am terribly lost.

MacBook Pro with Retina display, OS X Yosemite (10.10.5), Transferrin from a macbook pro 2010

Posted on Aug 26, 2015 5:19 PM

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4 replies

Aug 26, 2015 5:39 PM in response to Jrad814

This is the wrong way to transfer an iTunes library..


Nor do you need to copy it to TC disk.. again this is wrong.


If you want to transfer all your files and settings from an old computer to a new one.. simply use migration assistant.


You can use the TC as a wireless router.. and directly transfer the files from old to the new computer..

(Using ethernet instead of wireless is much faster if you have ethernet.. or thunderbolt to ethernet adapter).


You can also do a TM backup of the old computer on the TC and migrate from that. However it is just slowing it down.


OS X Yosemite: Transfer your info from a computer or storage device


If you want to only move the itunes..


How to move your iTunes library to a new computer - Apple Support


Most of the apple libraries.. have specific instructions on how to move them.

Aug 26, 2015 6:19 PM in response to Jrad814

Reset the TC to factory..


No files are lost doing this..


Plug it by ethernet into the new MBP.. but I suppose you have no ethernet.. or a Thunderbolt to ethernet adapter.. (a necessity extra).


Redo the setup of the TC as per the following.


Start from a factory reset. No files are lost on the hard disk doing this.

Factory reset universal

Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.

N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.


Setup the TC again.


Then redo the setup from the computer with Yosemite.

1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.

eg TCgen5 for basestation and TCwifi wireless name.



If the issue is wireless use TC24ghz and TC5ghz with fixed channels as this also seems to help stop the nonsense. But this can be tried in the second round. ie plan on a first and second round of changes to fix this.. hopefully.. I will point out other steps that can be round2.


2. Use all passwords that also comply with 1. but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.


3. If the TC is main router you can skip this point. This is only an issue when the TC is bridged.

Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC. But this is important.. having IP drift all over the place when Yosemite cannot remember its own name for 5 min after a reboot makes for poor networking.


4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric.. but this change will mess up your TM backup.. so be prepared to do a new full backup. Sorry.. keep this one for second round if you want to avoid a new backup.


5. Mount the TC disk in the computer manually.


In Finder, Go, Connect to server from the top menu,

Type in SMB://192.168.0.254 (or whatever the TC ip is which you have now made static. As a router by default it is 10.0.1.1 and I encourage people to stick with that unless you know what you are doing).


You can use name.. SMB://TCgen5.local where you replace TCgen5 with your TC name.. local is the default domain of the TC and doesn't change.

However names are not so easy as IP address.. nor as reliable. At least not in Yosemite they aren't. The domain can also be an issue if you are not plugged or wireless directly to the TC.


6. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only. Do the same for ethernet if you use it.

User uploaded file





There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised.

You might need to do some more work on the computer itself. eg Reset the PRAM.. has helped some people. Clean install of the OS is also helpful if you upgrade installed.


Tell us how you go.



Someone posted a solution.. See this thread.


Macbook can't find Time Capsule anymore


Start from the bottom and work up.. I have a list of good network practice changes but I have avoided Yosemites bug heaven.



Yosemite has serious DNS bug in the networking application.. here is the lets say more arcane method of fixing it by doing a network transplant from mavericks.


http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/

There is no guarantee with Yosemite.. and the latest patch is the worst of the lot.


The serious bugs have never been removed.. and some bugs with file permissions added.. in the end it simply may not be possible to open files you copied across.. you need to copy it directly from the old computer to the new one..

Time capsule error: contact system administrator

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