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Bb162

Q: call from Microsoft/apple notice I have a technical issue

Received a call from Microsoft Technical department as they have noticed that I have an issue with my apple computer.

Rang to report to apple but was assured that although it is worrying it is also not unusual

 

As a mature user I do have to accept that computer use/hacking is prevalent but I am really concerned at the numbers of calls I rec from these bogus companies who appear to have so much information

 

Should I be thinking about installing a anti virus programme

iMac (21.5-inch, Late 2013), iOS 8.4.1

Posted on Aug 27, 2015 1:18 AM

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Q: call from Microsoft/apple notice I have a technical issue

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Aug 27, 2015 1:32 AM in response to Bb162
    Level 9 (78,503 points)
    iTunes
    Aug 27, 2015 1:32 AM in response to Bb162

    You don't need an antivirus program. Any telephone call, email message or pop-up notice that claims you have a virus or malware, or that your Apple ID will be locked if you don't 'verify' it, is a scam. No-one can detect a virus remotely, and anyway there are no viruses in the wild affecting macs.

  • by Lexiepex,

    Lexiepex Lexiepex Aug 27, 2015 1:33 AM in response to Bb162
    Level 6 (10,536 points)
    Mac OS X
    Aug 27, 2015 1:33 AM in response to Bb162

    These scams cannot be stopped with an antivirus app.

    You just don't answer them.

    When such scams come on your screen, don't react, quit (from the menu) Safari, restart while holding the Shift key.

    Note: you do not need any antivirus app on your mac, it will at the least be counterproductive to the built-in safety of OSX. Some AV apps are downright crippling, like Symantec/Norton and MacAfee. But others will consume resources and create issues, without doing anything useful.

  • by Donald Collier1,Solvedanswer

    Donald Collier1 Donald Collier1 Aug 27, 2015 9:36 AM in response to Lexiepex
    Level 1 (29 points)
    Apple TV
    Aug 27, 2015 9:36 AM in response to Lexiepex

    Personally I just tell them they are a liar. Then when they get funny about it I ask them what religion they are and when they ask why do I want to know what religion they are I tell them its because lying is a sin in pretty much every religion and so they they are a sinner and a liar. 

     

    usually they have hung up by then but if they haven't I leave them ranting on hold for a while to stop them scamming someone who might be gullible!

     

    Harsh but hey if enough of us do it they might just get the message!!

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Aug 27, 2015 2:53 PM in response to Donald Collier1
    Level 9 (59,674 points)
    iPhone
    Aug 27, 2015 2:53 PM in response to Donald Collier1

    Donald Collier1 wrote:

     

    Personally I just tell them they are a liar. Then when they get funny about it I ask them what religion they are and when they ask why do I want to know what religion they are I tell them its because lying is a sin in pretty much every religion and so they they are a sinner and a liar.

    Ooo.... I haven't tried that. I usually ask them how many people fall for the scams and how they feel about that. Sometimes i tell them I'm running Unix. Or DOS. Next, I plan on telling them I have no computer and am rabidly anti-technology. I'd tell them I'm Amish but I suspect they don't have Amish people in their country and might not be familiar with the religion.

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Aug 27, 2015 2:55 PM in response to Meg St._Clair
    Level 9 (78,503 points)
    iTunes
    Aug 27, 2015 2:55 PM in response to Meg St._Clair

    You could try blowing a sports whistle down the phone.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Aug 27, 2015 3:02 PM in response to Roger Wilmut1
    Level 9 (59,674 points)
    iPhone
    Aug 27, 2015 3:02 PM in response to Roger Wilmut1

    Roger Wilmut1 wrote:

     

    You could try blowing a sports whistle down the phone.

    Much less entertaining. I also always seem to get the calls when I'm at work. My colleagues might be distressed by the whistle.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Aug 27, 2015 4:56 PM in response to Roger Wilmut1
    Level 8 (38,298 points)
    Mac OS X
    Aug 27, 2015 4:56 PM in response to Roger Wilmut1

    Roger Wilmut1 wrote:

     

    You could try blowing a sports whistle down the phone.

    http://www.amazon.com/Tide-Acme-Thunderer-Metal-Whistle/dp/B0000BY93O

  • by John Galt,

    John Galt John Galt Aug 27, 2015 8:49 PM in response to Meg St._Clair
    Level 9 (50,379 points)
    Mac OS X
    Aug 27, 2015 8:49 PM in response to Meg St._Clair

    Meg St._Clair wrote:

     

    I'd tell them I'm Amish ...

     

    ... but they don't have phones.

     

     

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Aug 28, 2015 6:43 AM in response to John Galt
    Level 9 (59,674 points)
    iPhone
    Aug 28, 2015 6:43 AM in response to John Galt

    John Galt wrote:

     

    Meg St._Clair wrote:

     

    I'd tell them I'm Amish ...

     

    ... but they don't have phones.

     

     

    Actually, some of them do. They usually keep them in a shed a distance from the house. That way, they are only used in emergencies. The Amish aren't anti-technology across the board. They just think really long and hard before adopting something. Only when the bishops have determined that it fits in with their mission is it accepted. I've often thought that's something I could learn from. Until the next shiny gadget comes along.....

  • by KiltedTim,

    KiltedTim KiltedTim Aug 28, 2015 6:45 AM in response to Meg St._Clair
    Level 9 (56,501 points)
    Mac OS X
    Aug 28, 2015 6:45 AM in response to Meg St._Clair

    Where I'm from, most of them have them. They don't even bother to keep them away from the house. They pretty much have them on them at all times.

  • by John Galt,

    John Galt John Galt Aug 28, 2015 6:50 AM in response to Meg St._Clair
    Level 9 (50,379 points)
    Mac OS X
    Aug 28, 2015 6:50 AM in response to Meg St._Clair

    So, rotary dial only then?

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Aug 28, 2015 7:14 AM in response to KiltedTim
    Level 9 (59,674 points)
    iPhone
    Aug 28, 2015 7:14 AM in response to KiltedTim

    KiltedTim wrote:

     

    Where I'm from, most of them have them. They don't even bother to keep them away from the house. They pretty much have them on them at all times.

    They are definitely not a completely homogeneous group.