Air3535

Q: IPad Air screen freezes

Since upgrading iOS for my iPad Air to 8.4 I've had numerous page freezes.  I can reset the iPad, sooner or later it happens again and again.  what's the cause?

iPad Air, iOS 8.4.1

Posted on Aug 26, 2015 9:48 PM

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Q: IPad Air screen freezes

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  • by pedro d,

    pedro d pedro d Aug 28, 2015 1:07 PM in response to Air3535
    Community Specialists
    Aug 28, 2015 1:07 PM in response to Air3535

    Hello there, Air3535.

     

    It sounds like your iPad stops responding after you updated your iOS to 8.4. Although this Knowledge Base article is written for apps installed on your iPad, it offers some great initial steps to try:

     

    If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support

     

    Restart the app

    Close the app and open it again.

    Restart your device

    Turn your device off and back on.

    Check for iOS and app updates

    1. Make sure that you're using latest version of iOS.
    2. Open the App Store and tap Updates.
    3. If updates are available, tap Update All.
    4. If asked, enter your Apple ID password. 

     

     

    Additionally, this article provides some more clarification:

     

    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

     

    If your screen is black or frozen

    First, try to force your device to restart.

    • Forcing your device to restart won't erase the content currently on your device.
    • You can force your device to restart even if your screen is black or your buttons aren't responding.

    Press and hold the Sleep/Wake and Home buttons at the same time for at least 10 seconds until you see the Apple logo.

    {...}

    What to do next

    Contact Apple Support to set up service if you have any of these issues:

    • You still see a black screen after charging, force restarting, or following the steps in this article.
    • You see a black screen, but can hear alerts, sounds, and vibrations.
    • Your screen is on, but it doesn't respond to when you tap, slide, or try other gestures. 
    • You can't force your device to restart because your Home button or Sleep/Wake button is broken or stuck.
    • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

     

    Thanks for being a part of Apple Support Communities.

     

    Kind Regards.